WALID HASSOUNI
Ottawa,Ontario
Overview
5
5
years of professional experience
Work History
Project & Performance Manager
University Of Ottawa
12.2023 - Current
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Acted as product owner of Ventus Software.
- Optimized resource allocation by evaluating project needs and matching the right talent with the appropriate tasks.
- Enhanced product usability by conducting user research and incorporating feedback into development to meet operational needs.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Enhanced employee engagement through tailored training programs and workshops.
- Streamlined internal processes for more effective workflow, reducing bottlenecks and improving overall performance.
Lead Coordinator, Academic Affairs
University Of Ottawa
07.2023 - 12.2023
- Human Resources Management: Oversee hiring processes for administrative personnel, including CV screening, committee management, and candidate selection, training and long term employee development to ensure optimal team performance and retention.
- Operational Management: Plan and oversee execution of assigned projects, ensuring timely progress and effective communication.
- Conduct data analysis and produce comprehensive reports to support decision-making and special projects.
- Implement and refine work methodologies to enhance team productivity and efficiency (Various management techniques similar to lean six sigma, BPR, TQM)
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Update internal manuals on procedures, processes, and systems relevant to my position.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Key competencies: Planning, Initiative, Client Service Orientation, Teamwork, and Collaboration.
Sales Representative
Insight Pest Solutions
05.2023 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Secured 90 contracts valued at $75,880 within a span of 2 months, surpassing sales targets and contributing significantly to company revenue.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
Exam Proctor
University Of Ottawa, SASS
02.2023 - 05.2023
- Proctoring exams in different formats.
- Ensuring inclusive space for all students with disabilities.
- Experience in controlling flow of correspondence, messages and documentation to and from supervisor.
- Maintained compliance with test center policies, practices and procedures.
Administrative Medical Assistant
The Ottawa Hospital
03.2022 - 04.2023
- Performed all registration process for patients arriving to emergency.
- Managed very high work flow, over 100 patients per shift.
- Maintained accurate medical records, contributing to improved patient care and safety.
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Experience working under high pressure and crisis management.
Research Assistant
University Of Ottawa, Dr. Morgan Fullerton Lab
01.2022 - 04.2023
- Conducted research under supervision of Dr. Morgan Fullerton PhD. in their Imunometabolism Laboratory.
Administrative Agent
University Of Ottawa, FSS Vice-Dean Of Research
09.2021 - 12.2021
- Support administrative personnel in the Office of the Vice-Dean of research in verification of invoices, advances, and travel claims.
- Experience in dealing with high-profile clients and researchers.
- Managed over 50 customer requests per day.
- Maintaining active and constant communication (email, phone, fax, remotely, in person, etc.) with internal and external parties.
- Provide customer service by supporting administrative personnel and responding to various queries requested and provide necessary recommendations.
- Organize work to ensure clear and precise communication with administrative personnel of the Office of the Vice-Dean, Research
- Support the Vice-Dean Research Office in coordination of special projects
- Other administrative tasks.
Operations Supervisor
Ouvrage & Label S.A.R.L
02.2019 - 04.2023
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented cost-saving measures by negotiating contracts with suppliers and subcontractors without compromising on quality or safety standards.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Established positive relationships between stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Collaborated with cross-functional teams to resolve design conflicts and streamline the construction process.
Education
Master of Science - Management / Finance
University of Ottawa
Ottawa, ON07.2024
BSc - Translational and Molecular Medicine
University of Ottawa
Ottawa, ON04.2023
Skills
- Trilingual: Arabic (mother tongue) and advanced level in French and English
- Good understanding Canadian legal system (Started minor in Law at uOttawa)
- Experience in drafting different kind of documents such as research papers, reports and briefing notes and correspondence in both official languages
- Advanced experience with Microsoft Office (Sharepoint, Word, Excel, Power Point, Teams, One drive, Outlook)
- Administrative conflict resolution
- Work under stress and crisis management
- Customer service
- Experience managing highly confidential information
- Scheduling and calendar management
- Project Management and process development
- Financial management and sustainable finance
- Budget management
- Tasks Automation
- Process and operations improvement
- Human Resources Management
- Experience conducting research
- Event planning skills
- Experience managing highly confidential information
- Group management, teamwork and cooperation
- Equity, diversity, and inclusion implementation in workplace
- Administrative supervision
Accomplishments
- Equity, Diversity and Inclusion Award of the Rector for the TMMSA at uOttawa (2022)
- Six Sigma white belt (2023) and ongoing training for other levels.
- Training in sales techniques and customer contact (Cristian Lay) (2016)
- Prize of the best young leader following participation in the social entrepreurship contest (2017).
- Leader of the winning social entrepreurship group Us For Them (2017).
- Prize of the most efficient speech as a model in the simulation of the United Nations debate (conference
in Thailand) in February 2019. - Prize of the outstanding performance of public speaking CALLIOPE (2019).
- Mini school of medicine (Alimentation: troubles et régimes) Med school Ottawa (2019).
- Appearing in the list of the dean of science and medicine faculties of the University of Ottawa.
- Valid certificate in Standard First Aid and CPR Level “C” and AED.
- Different laboratory safety trainings.
- Smart serve certification.
- Fundamentals of Graphic Design for Scientists Certification.
Hobbies
• 11 years of professional swimming.
• 3 years of Taekwondo.
• 3 years of horse-riding experience, qualified in equestrian
endurance 40,60,90km.
- Marathon training and long-distance running preparation.
Timeline
Project & Performance Manager
University Of Ottawa
12.2023 - Current
Lead Coordinator, Academic Affairs
University Of Ottawa
07.2023 - 12.2023
Sales Representative
Insight Pest Solutions
05.2023 - 07.2023
Exam Proctor
University Of Ottawa, SASS
02.2023 - 05.2023
Administrative Medical Assistant
The Ottawa Hospital
03.2022 - 04.2023
Research Assistant
University Of Ottawa, Dr. Morgan Fullerton Lab
01.2022 - 04.2023
Administrative Agent
University Of Ottawa, FSS Vice-Dean Of Research
09.2021 - 12.2021
Operations Supervisor
Ouvrage & Label S.A.R.L
02.2019 - 04.2023
Master of Science - Management / Finance
University of Ottawa
BSc - Translational and Molecular Medicine
University of Ottawa
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