Walid Hamid
Toronto,ON
Summary
Dedicated and experienced After-sales Assistance Supervisor with over 15 years of experience at Jubailibros Engineering. Proven track record of providing exceptional customer service and support, leading a team to achieve high performance and productivity. Skilled in resolving customer inquiries and issues, developing and implementing process improvements, and collaborating effectively with cross-functional teams. Strong leadership abilities, coupled with excellent communication and interpersonal skills, make me a valuable asset to any organization.
Overview
15
15
years of professional experience
Work History
Assistant Aftersales Supervisor
Jubaili Bros Engineering Ltd
Kano, Nigeria
06.2009 - 07.2024
- Supervise and coordinate aftersales support activities, including responding to customer inquiries, resolving issues, and ensuring customer satisfaction
- Lead a team of aftersales representatives, providing guidance, training, and support to ensure high performance and productivity
- Develop and implement strategies to improve aftersales processes and procedures, resulting in increased efficiency and customer retention
- Collaborate with other departments to address customer concerns and implement solutions to enhance the overall customer experience.
- Forklift and scissor lift operating.
Education
Diploma in General Electrical Installations -
Siblin Training Center
07.2004
Skills
- Excellent customer service skills
- Strong leadership and team management abilities
- Effective communication and interpersonal skills
- Problem-solving and decision-making skills
- Proficient in Microsoft Office Suite
Personal Information
- Date of Birth: 06/25/1984
- Nationality: Lebanese
Timeline
Assistant Aftersales Supervisor
Jubaili Bros Engineering Ltd
06.2009 - 07.2024
Diploma in General Electrical Installations -
Siblin Training Center
Similar Profiles
Walid HamidWalid Hamid
After-sales Assistance Supervisor at Jubaili Bros Engineering LtdAfter-sales Assistance Supervisor at Jubaili Bros Engineering Ltd
PHILIP ABIMBOLAPHILIP ABIMBOLA
Internship Student at Jubaili Bros Engineering LimitedInternship Student at Jubaili Bros Engineering Limited
Shinto KokkadanShinto Kokkadan
Welder / Fabricator at Jubaili BrosWelder / Fabricator at Jubaili Bros