Walid Gad
Belmont
Summary
Driven with a proven track record at Blue Line Pizza, excelling in customer service and teamwork. Recognized for ensuring order accuracy and quality control while fostering team collaboration. Adept at resolving customer complaints and enhancing service efficiency, consistently prioritizing company goals and client satisfaction. Customer Service is always first.
Overview
11
11
years of professional experience
Work History
Shift Lead / Catering Delivery Driver
Blue Line Pizza
San Carlos
08.2018 - Current
- Assisted in training new front-of-house staff on proper service techniques and procedures.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Helped with delivery and setup in various office lunchrooms.
- Was in charge of multiple deliveries totaling anywhere from 30 to 80 pizzas, ensuring order and quantity accuracy.
Warehouse Associate
Stitch Fix
South San Francisco
11.2014 - 04.2015
- Maintained accurate inventory records through manual and computerized systems.
- Collaborated with team members to complete tasks efficiently and accurately.
- I counted and performed repetitive tasks daily.
Education
GED -
Terra Nova High School
Pacifica, CA09-2013
Skills
- Customer service
- Employee training
- Order accuracy
- Quality control
- Team collaboration
- Patience
- Put the company first
Languages
Spanish
Full Professional
English
Native/ Bilingual
Affiliations
- I play guitar from time to time and have toured in the past.
References
References available upon request.
Timeline
Shift Lead / Catering Delivery Driver
Blue Line Pizza
08.2018 - Current
Warehouse Associate
Stitch Fix
11.2014 - 04.2015
GED -
Terra Nova High School
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