WALID FALLAH
TORONTO,Select One
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level help desk position. Ready to help my team to achieve company goals. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in a stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
Work History
Volunteer
Moroccan Surfer Organization
03.2018 - 08.2018
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Seller
Atlas Gaming
01.2020 - 10.2021
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
After-school Tutor
Morocco
01.2021 - 06.2021
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Warehouse Worker
Centre BELL
10.2022 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas..
- Consistently lifted materials weighing as much as 100 pounds.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Teacher Helper
Toronto
02.2022 - 08.2022
- Responded to student needs and questions promptly.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Communicated with students in French to foster oral proficiency.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
Education
High School Diploma -
L'ange Bleu
El Jadida 07.2021
College Degree - Computer Science
College De Boréal
Toronto04.2023
Skills
- Operations Support
- Instructional Strategies
- Web Practices
- Data Analysis
- Cloud Skills
- Technical Writing
- Technical Support
- Customer Education
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Darija
Native or Bilingual
Timeline
Warehouse Worker
Centre BELL
10.2022 - 10.2022
Teacher Helper
Toronto
02.2022 - 08.2022
After-school Tutor
Morocco
01.2021 - 06.2021
Seller
Atlas Gaming
01.2020 - 10.2021
Volunteer
Moroccan Surfer Organization
03.2018 - 08.2018
High School Diploma -
L'ange Bleu
College Degree - Computer Science
College De Boréal
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