Walid El lahib
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Office Technician
California Institution for Men (CIM)
07.2022 - Current
- Company Overview: State of California – Chino, CA
- Scheduling Inmate Patients with their psychiatrist, social workers or care giver, depending on different yards, hospitals and locations.
- Sending out daily and weekly reports, such as due dates, pending appointments and upcoming meetings.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Edited and proofread documents for accuracy and completeness.
- Examined logs, documents and other records to generate complete data views.
- Created documents, correspondence and memos to update leadership and team members.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
- Compiled information and submitted monthly reports.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Implemented process improvements to automate office operations.
- Helped solve diverse program problems with in-depth analysis.
- Promoted health information programs to public officials, community groups and agencies.
- Completed in-depth research of relevant health topics and prepared detailed reports.
- Conducted assessments of existing health programs and made recommendations for reorganization, overhauling or scrapping various initiatives.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Information Technology Specialist
Citrus College
03.2020 - 05.2022
- Assisted Students with technical difficulties through the phone.
- Reset passwords.
- Fixed problems with student’s accounts.
- Directed professors staff calls to my supervisor who helped them with technical issues.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Personal Trainer
Gold’s Gym
09.2019 - 02.2020
- Company Overview: Gold's Gym Montclair
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Managed scheduling for a large book of clientele.
- Developed and maintained long term clients to meet a variety of fitness and health related goals.
- Prepared fitness programs based on client's goals.
- Motivated clients to get results through individualized goal setting, frequent follow-up, and reassessments to show progress.
- Tracked and recorded data to show the progress of each client.
- Designed a holistic nutrition and exercise plan that was tailored to each individual. This included a nutrition plan, exercise plan, recipe page, various health tips, supplement recommendations and a healthy food list.
- Montclair
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Assisted clients with personal fitness goals through realistic objectives.
Warehouse Associate
Amazon
10.2018 - 02.2019
- Company Overview: Eastvale CA (LGB3)
- Received incoming materials and products.
- Picked items from pods, which came to my station automatically when I logged in.
- Made sure that the items were not damaged, scannable, and were correct as what was shown on my screen.
- Counted item in bins, which were in a pod that also came to me automatically once I was logged in to perform the job of 'counting'.
- Worked with Pallets, using a pallet jack.
- Verified the quantity and description of materials received by checking merchandise.
- Eastvale CA (LGB3)
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
Personal Secretary
Sunset Perto Inc.
01.2016 - 01.2018
- Company Overview: Ms.Alison Hartman – Los Angeles, CA
- Created and built firmware to test associate hardware.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Copied, logged and scanned supporting documentation.
- Researched and updated all required materials needed for firm and partners.
- Entered details such as payments, account information and call logs into the computer system.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
Pomona, CA05-2025
Associate of Science - Computer Information Systems
Citrus College
Glendora, CA05.2023
Information Technology Certification (A+)
Citrus College
Glendora, CA09-2022
Adult CPR/AED -
American Red Cross
01.2022
No Degree -
NASM
Los Angeles, CAGED/High School Diploma -
Claremont High School
Claremont, CA01.2018
Skills
- Meeting support
- System performance optimization
- Database maintenance
- Report writing
- Proficiency in Excel and other Microsoft Office Programs
- Internal audits
- Hardware installations
- End user support
- LAN protocols
- Project coordination
- IT service management
- Advanced computer proficiency
- Administrative leadership
- Qualitive Data analysis
- Software deployment
- Reverse engineering
- Access control
- Cloud security
- Debugging
Languages
Arabic
Native or Bilingual
Timeline
Office Technician
California Institution for Men (CIM)
07.2022 - Current
Information Technology Specialist
Citrus College
03.2020 - 05.2022
Personal Trainer
Gold’s Gym
09.2019 - 02.2020
Warehouse Associate
Amazon
10.2018 - 02.2019
Personal Secretary
Sunset Perto Inc.
01.2016 - 01.2018
Associate of Science - Computer Information Systems
Citrus College
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
Information Technology Certification (A+)
Citrus College
Adult CPR/AED -
American Red Cross
No Degree -
NASM
GED/High School Diploma -
Claremont High School
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