Walid Daouaji
Ottawa,ON
Summary
Proven leader with extensive experience at The Captain's Boil, adept in team management and inventory control. Enhanced restaurant revenue through strategic improvements and meticulous staff training. Demonstrates a passion for customer satisfaction and problem-solving, leading to significant increases in efficiency and quality. Skilled in both customer engagement and safe food handling, consistently exceeding employer expectations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Captain's Boil
11.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Line Cook
The Captain's Boil
02.2018 - 11.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Line Cook
Silk Road Food Inc.
04.2017 - 03.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Grilled meats and seafood to customer specifications.
Education
Diploma - Business Management - Entrepreneurial Enterprise
Algonquin College
Ottawa, ON04.2019
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Complaint resolution
- Passion for customer satisfaction
- Staff Scheduling
- Reservation handling
- Customer Service
- Problem-Solving
- Team Leadership
- Safe Food Handling
- Money Handling
- Conflict Resolution
- Payroll Administration
- Purchasing
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Certification
Food handler Certificate
Smart Serve
Timeline
Restaurant Manager
The Captain's Boil
11.2019 - Current
Line Cook
The Captain's Boil
02.2018 - 11.2019
Line Cook
Silk Road Food Inc.
04.2017 - 03.2018
Diploma - Business Management - Entrepreneurial Enterprise
Algonquin College
Food handler Certificate
Smart Serve
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