WALID CHIHLI

•Supervise day-to-day store operations, ensuring smooth sales activities, and high customer satisfaction.

•Train, coach, and motivate team members to achieve sales targets.

• Manage inventory, product displays, and promotional activities.

• Handle customer concerns, and ensure high retention rates.

• Develop commercial prospecting plans.
• Recruit and manage the commercial team.
• Managed customer relationships to ensure satisfaction with services provided.
• Managed budget allocations for various projects and operational costs.

• Set sales targets and revenue goals.
• Supervised daily store operations ensuring adherence to company policies.
• Analyze commercial indicators (visits, sales growth, etc.).

• Implement qualitative and quantitative commercial objectives: customer satisfaction, retention, revenue, margin, and average basket.
• Daily analysis of results: dashboards and performance indicators.

• Conduct commercial follow-up and client relationship management.
• Provided product knowledge to customers for informed purchasing decisions.
• Handle inquiries, complaints, and order processing.