WALID BEN ALI
5-50 HOWE CRESCENT,NB CANADA
Summary
Recent arrival in Canada actively seeking new professional opportunities. Diverse experience as a Customer Service Representative, Restaurant Owner, and Sales Representative equipped with strong skills in customer service, team management, sales, and client relations. Thrives in multicultural environments with fluency in French, English, and Arabic. Proficient with office software including Windows XP, Excel, Access, Word, and PowerPoint. Able to adapt quickly to new challenges. Motivated, dedicated, and ready to contribute skills. Seeking a company that values excellence and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Sales Représentative
Hannibal Enterprise
01.2020 - 01.2024
- Serve as a Sales Representative at Hannibal Enterprise, specializing in the distribution and sale of swimming pool equipment and services
- Proactively engage with potential clients and maintain relationships with existing customers, providing expert guidance on swimming pool products and solutions
- Demonstrate in-depth knowledge of the swimming pool industry, understanding clients' needs and offering tailored recommendations
- Drive sales, meet targets, and contribute to the growth and success of the swimming pool division at Hannibal Enterprise
Owner
Baba Cool
01.2011 - 01.2020
- Company Overview: a prominent restaurant located in Tunisia
- Establish and oversee the operations of 'Baba Cool,' a prominent restaurant located in Tunisia
- Manage all aspects of the restaurant's daily activities, including staff supervision, inventory control, and customer service
- Assume the role of Head Chef, responsible for culinary creations, menu planning, and maintaining high-quality food standards
- Ensure a superior dining experience for customers, emphasizing taste, presentation, and overall satisfaction
- A prominent restaurant located in Tunisia
Customer Service Representative
Reciprocity
01.2007 - 01.2010
- Operated within a high-volume call center environment, delivering exceptional service and maintaining customer satisfaction
- Managed and facilitated live television broadcasts for global hotel booking promotions, ensuring seamless communication with viewers
- Showcased in-depth knowledge of hotels and destinations worldwide, effectively promoting and marketing hotel bookings to a diverse client
- Utilized strong communication skills to assist customers with inquiries, bookings, and issue resolutions, resulting in a positive and memorable customer experience
Supervisor
COUSINS SUPERMARKET
05.2003 - 12.2006
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
Supervisor
Bob Evans Restaurant
01.2000 - 03.2003
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Education
École d'Ingénieurs -
Chat Mariem University
SOUSSE TUNISIA01.2001
Associate of Science - EXPERIMENTAL SCIENCE
LYCEE ATTARINE
ARIANA TUNISIA01.1999
Skills
- Windows XP
- Excel
- Access
- Word
- Internet
- Customer service
- Customer relations
- Customer relationship building
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Sales Représentative
Hannibal Enterprise
01.2020 - 01.2024
Owner
Baba Cool
01.2011 - 01.2020
Customer Service Representative
Reciprocity
01.2007 - 01.2010
Supervisor
COUSINS SUPERMARKET
05.2003 - 12.2006
Supervisor
Bob Evans Restaurant
01.2000 - 03.2003
École d'Ingénieurs -
Chat Mariem University
Associate of Science - EXPERIMENTAL SCIENCE
LYCEE ATTARINE
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