Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WALID BEN ALI

5 - 50 Howe Crescent Oromocto

Summary

Recent arrival in Canada actively seeking new professional opportunities. Diverse experience as a Customer Service Representative, Restaurant Owner, and Sales Representative equipped with strong skills in customer service, team management, sales, and client relations. Thrives in multicultural environments with fluency in French, English, and Arabic. Proficient with office software including Windows XP, Excel, Access, Word, and PowerPoint. Able to adapt quickly to new challenges. Motivated, dedicated, and ready to contribute skills. Seeking a company that values excellence and customer satisfaction.

Overview

18
18
years of professional experience

Work History

NATIONAL: services aux immeubles
03.2025 - Current
  • Sweeping, mopping, and vacuuming floors
  • Cleaning and disinfecting restrooms
  • Emptying trash and recycling bins
  • Washing windows, walls, and other surfaces
  • Restocking restroom supplies
  • Performing minor maintenance tasks like changing light bulbs or fixing leaks
  • Keeping outdoor areas tidy, including mowing lawns and clearing walkways
  • Ensuring the security of the building by locking and unlocking doors

Sales Représentative

Hannibal Enterprise
01.2020 - 01.2024
  • Serve as a Sales Representative at Hannibal Enterprise, specializing in the distribution and sale of swimming pool equipment and services
  • Proactively engage with potential clients and maintain relationships with existing customers, providing expert guidance on swimming pool products and solutions
  • Demonstrate in-depth knowledge of the swimming pool industry, understanding clients' needs and offering tailored recommendations
  • Drive sales, meet targets, and contribute to the growth and success of the swimming pool division at Hannibal Enterprise

Owner

Baba Cool
01.2011 - 01.2020
  • Company Overview: A prominent restaurant located in Tunisia
  • Establish and oversee the operations of 'Baba Cool,' a prominent restaurant located in Tunisia
  • Manage all aspects of the restaurant's daily activities, including staff supervision, inventory control, and customer service
  • Assume the role of Head Chef, responsible for culinary creations, menu planning, and maintaining high-quality food standards
  • Ensure a superior dining experience for customers, emphasizing taste, presentation, and overall satisfaction

Customer Service Representative

Reciprocity
01.2007 - 01.2010
  • Operated within a high-volume call center environment, delivering exceptional service and maintaining customer satisfaction
  • Managed and facilitated live television broadcasts for global hotel booking promotions, ensuring seamless communication with viewers
  • Showcased in-depth knowledge of hotels and destinations worldwide, effectively promoting and marketing hotel bookings to a diverse client
  • Utilized strong communication skills to assist customers with inquiries, bookings, and issue resolutions, resulting in a positive and memorable customer experience

Education

École d'Ingénieurs

Chat Mariem University

High School Diploma -

LYCEE ATTARINE

Skills

  • Windows XP
  • Excel
  • Access
  • Word
  • Internet
  • Customer service
  • Customer relations
  • Customer relationship building

Languages

Arabic - Native or Bilingual
French - Native or Bilingual
English - Full Professional

Timeline

NATIONAL: services aux immeubles
03.2025 - Current

Sales Représentative

Hannibal Enterprise
01.2020 - 01.2024

Owner

Baba Cool
01.2011 - 01.2020

Customer Service Representative

Reciprocity
01.2007 - 01.2010

École d'Ingénieurs

Chat Mariem University

High School Diploma -

LYCEE ATTARINE

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