Waleed Jemal
Ottawa,ON
Summary
A highly accomplished individual known for their ability to thrive in fast-paced environments and tackle complex issues with ease. Demonstrated success in exceeding sales targets and enhancing customer contentment through effective client retention techniques and the cultivation of new business opportunities across diverse B2B and B2C sectors. Capable of utilizing outreach strategies and fostering enduring partnerships, driving continuous revenue expansion and overall organizational prosperity.
Overview
3
3
years of professional experience
Work History
Sales Associate
WIRELESSWAVE
05.2022 - Current
- Consistently exceeded targets, positioning the location as one of the top- performing sites year over year within in the country.
- Implemented a strategic outbound lead generation plan, including cold calling, call-backs, social media outreach, and referrals, resulting in a significant increase in new business acquisition.
- Developed and executed a long-term client relationship strategy, focusing on creating value and delivering exceptional customer service, leading to high client satisfaction and repeat business
- Demonstrated a strong understanding of clients' needs and proactively identified new business opportunities, resulting in a consistent increase in sales revenue every quarter.
- Consistently monitored market circumstances and actively engaged with network partners, providing valuable feedback on missed opportunities and potential growth prospects.
- Ensured all aspects of retail operation standards were met including merchandising, inventory control, scheduling, hygiene and training requirements.
Sales Associate
ROGERS
09.2021 - 05.2022
- Proficient in understanding customer needs and preferences, providing tailored solutions that align with their technological requirements and budgetary constraints.
- Possesses comprehensive knowledge of cell phone models, specifications, and wireless plans, enabling informed recommendations and guidance to customers.
- Proven ability to maximize sales opportunities through persuasive selling techniques, upselling accessories, and add-on services while ensuring customer satisfaction.
- Exhibits quick thinking and troubleshooting skills to address customer concerns, technical glitches, and service-related issues promptly and effectively.
- Efficiently juggles multiple tasks such as customer inquiries, product demonstrations, and administrative duties, ensuring smooth store operations and timely customer service.
Education
Interactive Multimedia & Design (IT)
Carleton University
Ottawa, ONSkills
- Sales Strategy Development
- Client Relationship Management
- Business Development
- Leadership & Team Building
- Problem Resolution
- Effective Communication
- Collaboration
- Software Proficiency
- Goal-Oriented & Results Driven
- Analytical
Languages
English
Professional
Arabic
Limited
French
Limited
Accomplishments
- I have achieved surpassing 100 activations in a month on nine occasions, earning recognition for this accomplishment. In one of those months, I even exceeded 200 activations. Additionally, I played a key role in achieving over 5000 activations in 2023 as a store, securing the top spot in the district. Moreover, I have consistently earned incentives, leaded our store to offsite events across the city, consistently exceeding expectations and delivering exceptional results.
Timeline
Sales Associate
WIRELESSWAVE
05.2022 - Current
Sales Associate
ROGERS
09.2021 - 05.2022
Interactive Multimedia & Design (IT)
Carleton University
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