Waleed Whyne
Milton
Summary
Dedicated and results-driven professional with a diverse background in sales and managerial roles. Proficient in effectively communicating complex product details, delivering exceptional customer service, and consistently exceeding sales targets. Adept at negotiation, team leadership, and strategic sales management. Proven track record of nurturing client relationships and implementing effective retention strategies. Demonstrates strong leadership skills while mentoring and developing sales teams, contributing significantly to their overall success. Possesses a strategic mindset and an unwavering commitment to achieving excellence in a fast-paced, competitive environment.
Overview
8
8
years of professional experience
Work History
Restaurant Owner
Fuwa Fuwa Dessert Café | Square One
12.2023 - 12.2024
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Developed and implemented comprehensive business plan to maximise restaurant success.
Regional Sales Manager
Chatr Mobile| Fido Solutions| Rogers Communications
06.2019 - 12.2023
- Implemented effective customer retention strategies, nurtured enduring client relationships, engaged customers personally, and managed loyalty programs to boost repeat business and loyalty.
- Harnessed the capabilities of CRM software to systematically track leads and manage customer interactions.
- Conducted regular performance evaluations, provided feedback, and identified areas for professional development.
- Managed regional sales budgets, ensuring efficient allocation of resources and cost-effective operations.
- Achieved revenue and profit targets while maintaining expense control and profitability.
- Developed accurate sales forecasts and financial reports for senior management.
- Effectively addressed and resolved regional issues and crises, minimizing negative impact on operations and customer relations.
- Successfully led and coached a dynamic sales team across multiple locations, demonstrated exemplary leadership by optimizing sales initiatives and fostering collaboration, streamlined operations for enhanced efficiency, and played a pivotal role in mentoring, training and developing junior sales professionals.
Sales Representative
GSM Cellphones Ltd
06.2017 - 06.2019
- Proficiently communicated intricate product details and attributes through hands-on demonstrations, and visual aids to prospective clients, ensuring a comprehensive understanding of the offering.
- Promptly addressed customer inquiries via phone, email, and in-person interactions, maintaining a high level of responsiveness and accessibility.
- Demonstrated adept negotiation skills, resulting in mutually beneficial agreements between customers and the company.
- Formulated and presented compelling incentives and offers to successfully close deals while maintaining profitability.
- Consistently met and exceeded both monthly and quarterly sales targets by employing effective negotiation tactics.
- Achieved a notable client retention rate by consistently delivering outstanding customer service, resolving issues, surpassing expectations, and addressing inquiries effectively.
Education
Bachelor of Arts - Business Administration
Wilfrid Laurier University
Waterloo, ONBachelor of Arts - Business Finance
Sheridan College
High School Diploma -
Jean Vanier Catholic Secondary School
Milton, ON06.2020
Skills
- Sales and Negotiation Techniques
- Customer Relationship Management
- Communication
- Closing Sales and Up Selling
- Product & Service Knowledge
- Problem-Solving
- Time Management
- Teamwork Training and Development
- Technology Proficiency
- Operations management
- Schedule management
- Small business operations
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Contact
Milton, ON L9T2W3
Timeline
Restaurant Owner
Fuwa Fuwa Dessert Café | Square One
12.2023 - 12.2024
Regional Sales Manager
Chatr Mobile| Fido Solutions| Rogers Communications
06.2019 - 12.2023
Sales Representative
GSM Cellphones Ltd
06.2017 - 06.2019
Bachelor of Arts - Business Finance
Sheridan College
High School Diploma -
Jean Vanier Catholic Secondary School
Bachelor of Arts - Business Administration
Wilfrid Laurier University
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