Open To Work
WALEED ABDULLAH
Edmonton,Canada
Summary
Dynamic customer service professional with a proven track record at Bank Alfallah, adept at enhancing client satisfaction through effective communication and financial product education. Skilled in Microsoft Office and account management, I leverage empathy and strategic upselling to drive results and foster lasting customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
D.A
Fast Plus ( Amazon )
Edmonton, Alberta
11.2025 - Current
- Delivered timely customer service by efficiently navigating delivery routes.
- Safely loaded and unloaded packages for transportation.
- Maintained vehicle cleanliness and conducted routine maintenance checks.
- Updated dispatch on delivery status and resolved issues to maintain service quality.
- Followed safety protocols to ensure safe delivery operations.
Food Service Supervisor
Donair & Shawarma House
Edmonton, Alberta
08.2023 - Current
- Supervised daily food service operations and staff in a high-volume environment.
- Coordinated meal preparation schedules, improving kitchen workflow efficiency and service delivery.
- Managed inventory control to maintain optimal stock levels of food and supplies.
- Trained new employees on food safety and service protocols to ensure compliance.
- Conducted regular sanitation checks to ensure compliance with health regulations.
- Developed optimized staff schedules to meet operational needs and control labor expenses.
- Facilitated communication between kitchen and front-of-house teams for seamless service.
- Resolved customer inquiries and complaints, improving guest satisfaction and loyalty.
Assistant Store Manager
Fas Gas Plus
Edmonton, Alberta
03.2023 - 12.2025
- Supervised team members, providing training that directly contributed to increased customer satisfaction.
- Oversaw daily store operations, improving customer service and ensuring optimal inventory levels.
- Monitored inventory, assessing merchandise levels to facilitate timely restocking.
- Analyzed monthly sales and performance reports to inform operational strategies.
Customer Service Representative
Bank Alfallah
Sahiwal, Punjab
02.2021 - 02.2023
- Provided accurate information in response to customer inquiries regarding products and services.
- Educated clients on banking products and services, enhancing their understanding and ability to make informed decisions.
- Facilitated handling of account-related inquiries and transactions, improving customer satisfaction and resolution times.
- Streamlined customer account inquiries and transactions, leading to reduced wait times for customers.
Education
BACHELOR OF BUSINESS ADMINISTRATION - Accounting And Finance
Barani Institute Of Sciences
Rawalpindi / Pakistan04-2021
INTERMEDIATE - F.S.C (PRE ENGINEERING)
DPS
Sahiwal05-2017
Skills
- Microsoft Excel, Word, and PowerPoint
- Customer relationship management
- Financial product education
- Service upselling strategies
- Computer proficiency
- Microsoft Office expertise
- Empathy and patience
- Account management
Languages
English
Professional
Urdu
Professional
Punjabi
Professional
Hindi
Professional
Affiliations
Studying for CPA
Accomplishments
Awarded for active involvement and consistent contribution as a sports team member.
Certification
Financial Accounting Fundamentals
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$25/hr - $1000/hrTimeline
D.A
Fast Plus ( Amazon )
11.2025 - Current
Food Service Supervisor
Donair & Shawarma House
08.2023 - Current
Assistant Store Manager
Fas Gas Plus
03.2023 - 12.2025
Customer Service Representative
Bank Alfallah
02.2021 - 02.2023
BACHELOR OF BUSINESS ADMINISTRATION - Accounting And Finance
Barani Institute Of Sciences
INTERMEDIATE - F.S.C (PRE ENGINEERING)
DPS