Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wale Fasesin

grafton,NB

Summary

Adept in cloud computing and renowned for exceptional problem-solving skills, I significantly increased first-call resolution rates at San Global. My expertise spans from software updates to system administration, with a knack for simplifying complex technical information for non-technical users. My role at Idea Konsult Ltd honed my ability to deliver remote support across diverse locations, showcasing adaptability and a strong technical foundation.

Overview

6
6
years of professional experience

Work History

Help Desk Technician Assistant

Idea Konsult Ltd
11.2020 - 02.2023
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Technical Support Assistant

San Global
05.2017 - 08.2020
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Developed comprehensive support documentation, simplifying issue resolution for both customers and colleagues.
  • Managed escalated cases effectively, collaborating with senior technicians to resolve complex problems quickly.
  • Increased first-call resolution rates with thorough knowledge of product specifications and common issues.

Education

Associate of Applied Science - Network And System Administration

New Brunswick Community College
Woodstock, NB
04-2025

Associate of Applied Science - Information Technology

Aptech Computer Education
Nigeria
02-2023

Skills

  • Software updates
  • Issue resolution
  • Technical support
  • Email administration
  • Backup solutions
  • System administration
  • Operating systems
  • Virtualization technologies
  • Windows 10
  • Microsoft outlook
  • Software installation
  • Powershell
  • Cloud Computing
  • Microsoft windows

Languages

English

Timeline

Help Desk Technician Assistant

Idea Konsult Ltd
11.2020 - 02.2023

Technical Support Assistant

San Global
05.2017 - 08.2020

Associate of Applied Science - Network And System Administration

New Brunswick Community College

Associate of Applied Science - Information Technology

Aptech Computer Education

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Wale Fasesin