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Detail-oriented and highly motivated IT and logistics professional with experience in customer service, warehouse operations, and technical support. Adept at troubleshooting network issues, managing inventory, and optimizing workflow efficiency. Currently pursuing an Associate in Science (A.S.) in Computer Science - IT Support, gaining hands-on experience with network administration, cybersecurity, and system configuration. Passionate about leveraging technology to enhance operational efficiency and problem-solving in fast-paced environments.

Highly organized and detail-oriented professional with a Master's degree and extensive experience in higher education settings. Proven ability to collaborate across departments, streamline processes, and provide effective IT support. Proficient in Office 365, and experienced in working with ITSM, timetabling, and customer service. Ready to contribute to your team.

Business Information Systems student-leader operating at the intersection of enterprise technology, governance, and campus-wide systems optimization. Experienced in IT operations, policy research, process documentation, and large-scale student engagement. Recognized campus voice featured in The Reflector, Maroon Traditions Magazine, and the Mississippi State HOLOBOX installation for leadership and impact.


  Possess 9 years of comprehensive technical experience within the IT industry
  Demonstrated ability to communicate effectively, resolve complex issues, and provide technical support in both team-based and independent environments
  Committed to delivering exceptional customer service with a focus on satisfaction and long-term relationships
  Experienced in mentoring team members and facilitating knowledge transfer to support professional growth
  Extensive exposure to a wide range of IT infrastructures and environments
  Proven track record of managing and delivering multiple projects within established timelines
  Proficient in system administration, technical support and management on Microsoft platforms and services.


Walaa Turkee

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IT Support Student

Technical Institute of Computer

Education

Information Technology Professional

Ontario College Certificate - English For Academic Studies (Levels 1–4)

No Degree - Cisco Networking Devices (CCNA Part 1 & 2)

Diploma - Diploma in Computer Engineering (Networking)

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IT Support Student

Technical Institute of Computer

Information Technology Professional

Ontario College Certificate - English For Academic Studies (Levels 1–4)

No Degree - Cisco Networking Devices (CCNA Part 1 & 2)

Diploma - Diploma in Computer Engineering (Networking)

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