Wala'a Halawani
Toronto,ON
Summary
Dynamic retail leader with a proven track record at Garage Clothing, excelling in operations management and team coaching. Recognized for boosting sales and enhancing customer experiences through strategic initiatives. Adept at analyzing sales data and fostering a collaborative team environment, driving performance and achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Co Manager
Garage Clothing/ Group Dynamite
Toronto, Ontario
08.2024 - Current
- Enhance team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Maintain optimal inventory to meet needs without excessive storage.
- Design strategic initiatives to enhance organizational targets.
- Oversee daily activities including scheduling shifts, assigning tasks, and assessing progress.
- Increase customer participation through different sales channels.
- Managed daily store operations, ensuring a seamless shopping experience for customers.
- Discover potential areas for optimizing store operations.
- Establish effective information exchange processes to support alignment of organizational priorities.
Store Manager
Bikini Village - La Vie En Rose
Oakville, Canada
08.2022 - 08.2024
- Generated daily work schedules for over 13 employees and ensured compliance with company policies.
- Recruited, onboarded, and managed staff to ensure operational efficiency.
- Discovered innovative ways to boost sales and meet store goals.
- Upgraded store from C-volume to B-volume, exceeding annual target of 800,000 CAD.
- Performed financial reconciliations, maintaining precise records.
Team Leader
RW&CO
Oakville, Ontario
04.2022 - 08.2022
- Monitored team operations and workflow during busy periods, making adjustments to improve pace
- Carried out supervisory activities as outlined in organizational policies
Key Holder
RW&Co
02.2022 - 04.2022
- Handled store opening and closing with consistent attention to established requirements
- Led by example on sales floor and always achieved individual sales goals
- Kept up-to-date with current merchandise promotions and special offers
Fashion Associate/Stock Associate
RW&Co
10.2021 - 02.2022
- Assisted customers in selecting clothing and accessories to suit their personal style
- Managed inventory levels, restocked merchandise, and maintained clean store environment
Assistant Store Manager
Bershka
, United Arab Emirates
02.2019 - 03.2021
- Scheduled and delegated assignments to maximize coverage
- Collaborated with store manager to meet revenue goals
- Analyzed sales reports to monitor progress toward targets and identify trends or patterns
- Assisted in recruitment process by interviewing potential candidates for open positions
- Managed daily store operations to ensure smooth functioning and customer satisfaction
Team Leader
Oysho
, United Arab Emirates
11.2017 - 01.2019
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Processed sales, returns and exchanges quickly and accurately
- Coordinated smooth front-end operations, overseeing front-line employee work
- Resolved escalated customer service issues or concerns
Assistant HR & Operations Planning
Ferring Pharmaceuticals
Amman, Jordan
06.2013 - 05.2016
- Recruitment: Posted vacancy ads on different recruitment channels, and prepared shortlisted batch of resumes
- Facilitated daily operations of HR department with general and administrative support
- Coordination: Responsible for onboarding of new joiners in 12 countries
- Handled training arrangements for new joiners
- Documentation: Maintained database of legal documents, training records, and SOPs
- Created SOPs related to the HR department
Recruitment Consultant
Human Capital Reserve
Amman, Jordan
11.2012 - 06.2013
- Headhunted senior and junior positions
- Scheduled interviews with shortlisted candidates for client review and selection
- Prepared shortlisted batch of candidates and conducted phone and in-person screening interviews
- Maintained updated database of active job seekers and potential talent pipelines
Recruitment Consultant
Akhtaboot
Amman, Jordan
09.2011 - 10.2012
- Account Management: Managed existing client list using CRM, and found new prospects, cold called, and closed new clients
- Recruitment: Researched and identified company's recruitment needs, and matched with an initial shortlist of potential candidates from Akhtaboot's database
Education
Bsc - Marketing
University of Jordan
Amman, Jordan01.2010
Skills
- Customer service excellence
- Sales analysis
- Operations Management
- Team Leadership And Coaching
- Shopping Experience
- Store Management
Languages
- English, Proficient (C2)
- Arabic, Proficient (C2)
Training Certificates
- Advanced Business Writing, Sanaya Training Center, 2014
- Unleashing Decisioning Potential, Business Eye Center, 2014
- Teamwork workshop, Management Executive Training Institute of Canada, 2011
Timeline
Co Manager
Garage Clothing/ Group Dynamite
08.2024 - Current
Store Manager
Bikini Village - La Vie En Rose
08.2022 - 08.2024
Team Leader
RW&CO
04.2022 - 08.2022
Key Holder
RW&Co
02.2022 - 04.2022
Fashion Associate/Stock Associate
RW&Co
10.2021 - 02.2022
Assistant Store Manager
Bershka
02.2019 - 03.2021
Team Leader
Oysho
11.2017 - 01.2019
Assistant HR & Operations Planning
Ferring Pharmaceuticals
06.2013 - 05.2016
Recruitment Consultant
Human Capital Reserve
11.2012 - 06.2013
Recruitment Consultant
Akhtaboot
09.2011 - 10.2012
Bsc - Marketing
University of Jordan
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