Wakeel Saheed
Sugar Land,Texas
Summary
Experienced Enterprise Customer Success Manager with 5+ years in CRM, strategic communication, and project management. Proven in aligning business goals, driving satisfaction, and identifying upsell opportunities. Sales-savvy, ambitious, and adaptable to industry changes. Committed to continuous learning and skilled in leading cross-functional teams for exceptional results.
Overview
8
8
years of professional experience
Work History
Senior Customer Success Manager
Quadient
01.2021 - Current
- Elevated team performance as Senior Customer Success Manager at Quadient, driving Net Revenue Retention (NRR) from 99% to an impressive 108% during my tenure.
- Led the team in upsells for 5 out of 8 quarters, showcasing consistent success in revenue growth.
- Implemented effective customer retention strategies, resulting in quarterly churn reduction, and successfully integrated SaaS software onto customer servers, taking charge of training for optimal product utilization.
- Demonstrated leadership through strategic business reviews with enterprise customers, weekly success story presentations, and testing/presenting workflow streamlining software to C-Suite executives. Additionally, achieved a 0% turnover rate while onboarding three new Customer Success Managers to the team.
Senior Administrative Assistant
EQ Bank
03.2019 - 01.2021
- Boosted senior management efficiency through meticulous clerical and secretarial support, encompassing email management and document scanning.
- Coordinated complex travel arrangements, meetings, and screened over 50 daily calls, demonstrating exceptional organizational prowess.
- Cultivated a collaborative team environment by skillfully delegating responsibilities, ensuring precision in financial records, and actively supporting project teams with research, data analysis, and the preparation of succinct meeting minutes. This facilitated expedited decision-making processes for senior leadership.
Customer Success Manager
Global Payments
04.2016 - 03.2019
- Spearheaded the entire sales cycle at Global Payments, from lead generation to customer implementation and retention, achieving the lowest churn rate in the division while doing so.
- Demonstrated exceptional sales acumen by becoming the fastest in the team to secure 10 sales - doing so within my first month.
- Optimized enterprise profitability through insightful financial analysis, cost-saving methodologies, and strategic developmental initiatives based on comprehensive market research.
- Elevated customer satisfaction by proactively addressing concerns, providing tailored solutions, and streamlining the onboarding process for accelerated product adoption and increased retention rates.
Education
Bachelor of Commerce - Finance and Economics
University of Toronto
2019
Skills
- Resource allocation
- Relationship management
- Business acumen
- Software implementation
- Sales Proficiency
- Strategic planning
- Customer advocacy
- Attention to detail
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Senior Customer Success Manager
Quadient
01.2021 - Current
Senior Administrative Assistant
EQ Bank
03.2019 - 01.2021
Customer Success Manager
Global Payments
04.2016 - 03.2019
Bachelor of Commerce - Finance and Economics
University of Toronto
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