Wajiha Kaukab
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Front of House Lead/Cashier
Chop Hop
10.2022 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Monitored FOH inventory and supplies.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Support Staff Member
Food Dudes
07.2022 - Current
- Plated and presented food following chef requirements.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Platform Experience Senior Analyst -Team Lead
Accenture
08.2016 - 08.2021
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Validated results and performed quality assurance to assess accuracy of data.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Implemented business intelligence solutions to increase operational efficiency.
Customer Service Representative
HSBC Bank
05.2014 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma - Marketing Analytics
Centennial College of Applied Arts And Technology
Scarborough, ON08.2023
Diploma - Business Analytics
Seneca College of Applied Arts And Technology
North York, ON08.2022
Bachelor in Commerce - Accounting
Villa Marie College
Hyderabad, IndiaSkills
- Regulatory Compliance
- Performance Monitoring
- Quality Control
- Complaint Resolution
- Client Service
- Problem-Solving
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Front of House Lead/Cashier
Chop Hop
10.2022 - Current
Support Staff Member
Food Dudes
07.2022 - Current
Platform Experience Senior Analyst -Team Lead
Accenture
08.2016 - 08.2021
Customer Service Representative
HSBC Bank
05.2014 - 07.2016
Diploma - Marketing Analytics
Centennial College of Applied Arts And Technology
Diploma - Business Analytics
Seneca College of Applied Arts And Technology
Bachelor in Commerce - Accounting
Villa Marie College
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