Wajeeha Ijaz Cheema

Company based in Sunnyvale, USA with offices in Pakistan

• Managed a diverse portfolio of Silicon Valley-based clients, ensuring alignment between business goals and product capabilities.
• Led customer onboarding, training, and adoption strategies, resulting in improved engagement and retention rates.
• Acted as the primary liaison between clients and internal product, engineering, and marketing teams to drive project success.
• Spearheaded renewals and expansion efforts, identifying upsell opportunities that contributed to increased revenue growth.
• Implemented and optimized project management workflows using Jira, enhancing cross-functional efficiency.

• Developed and executed strategic initiatives to expand international partnerships and improve client acquisition.
• Managed and mentored a team of 15+ professionals, ensuring seamless execution of business growth initiatives.
• Increased customer satisfaction by resolving complex challenges and improving communication between teams.

• Led a team of 10+ customer success managers and developers, overseeing major eCommerce accounts like Outfitters, Ethnic, Limelight, Elan, and Faiza Saqlain.
• Designed and executed customer engagement strategies, increasing retention and revenue for key clients.
• Analyzed customer feedback and trends, providing actionable recommendations for product improvement and business growth.

• Oversaw customer success management for 50+ accounts, ensuring high levels of engagement and satisfaction.
• Coordinated with partners like Insider and Polar Analytics to drive CRO improvements, achieving a 60%+ increase across multiple sites.
• Led UnumPay user adoption and customer onboarding for a Shopify-integrated payment gateway solution, ensuring smooth implementation and maximizing usage.
• Cross-team collaboration with engineering, customer support, account management, and C-level executives, streamlining workflows and improving customer support response times.
• Developed and implemented growth strategies that increased sales by 70% YoY, driving revenue growth through innovative client engagement tactics.
• Expanded omnichannel capabilities by integrating Instagram Store and Catalog, enhancing customer shopping experiences.
• Owned contract renewals, upselling, and cross-selling, identifying expansion opportunities to maximize account value.
• Maintained a 95% retention rate, successfully reducing churn by 15% through proactive customer engagement and tailored success strategies.

• Managed user adoption, onboarding, and engagement for a B2B SaaS product, ensuring clients achieved measurable business success.
• Acted as the primary advisor to the product team, leveraging customer insights to drive feature development.
• Led renewals and expansion efforts, achieving a 90% growth rate on renewals with a churn rate of only 10%.
• Coordinated with cross-functional teams to enhance customer workflows and reduce friction in the user experience.
• Managed a portfolio of 45+ eCommerce client accounts, ensuring seamless project execution and business growth.
• Led over 10+ platform migrations (Magento to Shopify, WordPress, etc.), improving client performance.
• Trained and mentored a team of 15+ account managers, ensuring high client satisfaction and retention.
• Collaborated with product teams to enhance Omnichannel SaaS solutions, optimizing inventory and order management.

• Developed and executed eCommerce strategies to meet and exceed monthly sales targets.
• Managed web platforms for 10+ clients, ensuring seamless operations and performance optimization.
• Proficient in Magento 1.9 and 2, troubleshooting issues and optimizing platform functionality.
• Consulted with clients to maximize ROI through data-driven recommendations and omnichannel strategies.
• Solved complex SaaS product challenges related to inventory and order management for Omnichannel Engine.
• Created high-quality content for websites and developed technical product documentation

• Implemented strategies and tactics to grow followers on social media channels.
• Organized collected information to produce well-written articles.
• Generated stories to reflect current trends and news to pull audience into website.
• Wrote quality content for clients, enabling site visitors to quickly obtain information.
• Managing social media accounts and strategies for over 7 clients.
• Making content calendars
• Devising social media strategies
• Coming up with unique and creative content for posts, blogs and website content
• Writing technical product manuals
• Developing content for websites - both e-commerce and product based