Wai Yiu Prudence Lai
Vancouver
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Psychiatric Nurse
Vancouver Coastal Health
2023.12 - Current
- Educated patients and families about mental health, diagnoses and treatment options.
- Explained useful coping methods to relieve depression and anxiety.
- Administered psychotropic medications as prescribed, monitoring side effects and adjusting dosages as needed under physician guidance.
- Deescalated agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.
Medical Office Assistant
Providence Health Care Cardiology
2022.06 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Registered Nurse, Psychiatric
Hospital Authority
2022.08 - 2023.03
- Evaluate healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Audit charts and reviewed clinical documents to verify accuracy.
- Treat clients and families with respect and dignity.
- Counsel and mentored clients on substance use and life choices.
- Educate patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Bachelor of Science - Mental Health Nursing
The Hong Kong Polytechnic University
Hong Kong07.2022
Skills
- Emergency Diagnostics
- Patient Care Assessment
- Relaxation Techniques
- Mental Health Assessments
- Therapy and Counseling
- Psychiatric Disorders
- Emotional Resilience
- Clear Patient Communication
- Verbal and Written Communication
- PTSD Intervention
Certification
- Registered Psychiatric Nurse (BCCNM)-9/2023
- Licensed Registered Nurse (Psychiatric) - 8/2022
- Basic Life Support Training, American Heart Association - 7/2022
- First Aid Certificate, Hong Kong St. John Ambulance - 5/2019
Timeline
Registered Psychiatric Nurse
Vancouver Coastal Health
2023.12 - Current
Registered Nurse, Psychiatric
Hospital Authority
2022.08 - 2023.03
Medical Office Assistant
Providence Health Care Cardiology
2022.06 - Current
Bachelor of Science - Mental Health Nursing
The Hong Kong Polytechnic University
- Registered Psychiatric Nurse (BCCNM)-9/2023
- Licensed Registered Nurse (Psychiatric) - 8/2022
- Basic Life Support Training, American Heart Association - 7/2022
- First Aid Certificate, Hong Kong St. John Ambulance - 5/2019
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