Waiwasa (Dee) Uanmin
Delta,BC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Server
Cactus Club Cafe
12.2022 - 04.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Provided support to other team members when needed.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Shift Leader
Cactus Club Cafe
03.2019 - 06.2022
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Analyzed customer feedback surveys in order to improve overall guest experience.
- Enforced safety regulations within the restaurant environment including proper food handling practices and sanitation protocols.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
Baker/Cake Decorator
Delish Cakes and Pastries
04.2018 - 08.2019
- Operated ovens and other equipment to bake products according to established recipes.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Ensured that all health regulations were followed at all times while working in the kitchen.
Bakery Assistant
Jean's Cakes and Pastries
03.2016 - 04.2018
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Stocked shelves with freshly baked goods throughout the day.
- Operated cash register accurately when processing customer payments.
- Served customers at the front counter by providing product information and taking orders.
- Assisted in the preparation of dough for cakes, pies and other baked goods.
- Worked closely with head baker to plan daily production schedules.
Education
Sands Secondary
Delta, BCSkills
Customer Service
Guest Engagement
Strong Work Ethic
Conflict Resolution
Computer Proficiency
Positive and professional
De-Escalation Techniques
Complaint Handling
Sales and Upselling
Languages
English
Full Professional
Affiliations
- Baking
- Reading
- Gym/ Hiking
- learning new skills
- Co owner of Royal Bakers Co
- Manage Health and Wellness page on Instagram
Timeline
Server
Cactus Club Cafe
12.2022 - 04.2023
Server Shift Leader
Cactus Club Cafe
03.2019 - 06.2022
Baker/Cake Decorator
Delish Cakes and Pastries
04.2018 - 08.2019
Bakery Assistant
Jean's Cakes and Pastries
03.2016 - 04.2018
Sands Secondary
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