Wai Sum Chow

Detailed-oriented professional with a proven track record in International Business Administration, procurement, operations, and merchandising, as evidenced by successful tenure at The North Face. Skilled in managing tasks, driving process improvements, and maintaining key performance levels above 95% for operational optimization and customer satisfaction. Proficient in purchase order management, vendor relations, and market trend tracking. Thrives in fast-paced environments, excelling in problem resolution and delivering seasonal assortments aligned with produce cycles.

Built, maintained, and updated the filing system, managing active files and keeping information current and accurate. 

Responsible and ensuring the data accuracy of the vendor information, price, quantity, and delivery that were correctly reconciled with the info record by using VLOOKUP and pivot table for cross-checking and reporting respectively. Updated of company database to ensure the integrity of purchase, order, and vendor data. 

Utilized SAP to coordinate with the procurement team, managing vendor master setup, SKU material management, PO issuance, pricing loading records, and revising Pos based on promotion items or delivery adjustments. The use of SAP procurement functions for vendor management, setting up master data, and maintaining seasonal master records and SKUs in alignment with product line lists.

Maintained data accuracy, and reviewed each detail, preventing any missing or improper entries. Conducted reconciliations and systematically checked off records upon completion.

Followed up on order and closed shipment record upon validating and receiving the shipping documents., Engaged with customers, suppliers, and vendors from different countries including the U.S., Europe, and Asia, through various channels, including email, telephone calls, virtual meetings, and in-person interactions to resolve issues while ensuring a mutual understanding of the details of the contractual agreement that is the foundation our business agreement together. 

Demonstrated active listening and resolved suppliers, customers, and counterparties' inquiries courteously.

Self-initiated by conducting research from various resources, to manage assigned tasks and familiarize myself with the office environment, ensuring the timely completion of projects.

Proven ability to work in a fast-paced environment, including responding to daily correspondence, compiling weekly reports, conducting monthly order analyses, and preparing quarterly seasonal sales reports, in addition to other administrative duties, resulting in high productivity, when collaborating with different teammates or cross-department parties.

Coordinated, compiled, summarized, and analyzed information for the supervisor.

Developed and supervised a team of 5 associates through direct observation, monthly team meetings, and semi-annual performance reviews; met over 90% of department KPIs.

Achieved and maintained key performance above 95%. Completed tasks on time and delivered various outputs, managing over a thousand SKU material records in a season.

Participated in the preparation and execution of project management, such as cost-saving, and duty-saving projects., Organized and arranged vendor compliance audits, monitoring the events and tasks according to the time and action. Upheld professional work ethics to the operational plan.

• Open Door Ambassador, Open Door Event at RRC Polytech, Winnipeg, Manitoba, 02/21/2024, Greetings to future students, provided feature information booths, and offered tours to connect with their ideal faculty to understand what they can expect from the campus experience.

• Team Building Facilitator, Noah’s Ark, Hong Kong, 03/2019, Facilitated different games and team-building tasks to simulate how to solve problems through collaboration, discussion, division of work, and time management to complete the tasks.