Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Wai Sum Chiu

Wai Sum Chiu

Burnaby,BC

Summary

Dynamic mental health professional with a proven track record at Portland Hotel Society, excelling in crisis intervention and fostering a positive therapeutic environment. Skilled in self-awareness and social interaction, I empower individuals through personalized recovery plans and effective communication, enhancing participant well-being and program effectiveness.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Peer Leader

Aboriginal, Front Door Society
09.2022 - 07.2025


  • Managed time efficiently while balancing multiple responsibilities as a Peer Leader
  • Developed stronger communication skills among peers through regular workshops and presentations.

Mental Health Worker

Portland Hotel Society
07.2016 - 07.2020
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Documented client progress in confidential files.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.

Peer Support Volunteer

Vancouver Native Health
02.2014 - 02.2016
  • Evaluated program effectiveness using qualitative feedback from participants, making recommendations for continual improvement initiatives.
  • Empowered individuals by guiding them through the process of developing personalized recovery plans.
  • Conducted regular check-ins with participants to track progress, identify potential setbacks, and adjust support strategies as needed.
  • Improved participants'' well-being by facilitating group discussions on self-care, goal-setting, and stress management techniques.

Outreach Worker/ Facilitator

Vancouver Native Health
10.2011 - 12.2015
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
  • Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.

Appointment Support/ Outreach

AIDS Vancouver
05.2013 - 02.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Basic Counselling Programs -

Vancouver Community College
Vancouver, BC
2017

Skills

  • Self-awareness
  • Social interaction
  • Inclusivity
  • Role modeling

Languages

English, Cantonese
Elementary

Certification

I have first Aid and food safety training, also have experience with over dosing situations

Timeline

Peer Leader

Aboriginal, Front Door Society
09.2022 - 07.2025

Mental Health Worker

Portland Hotel Society
07.2016 - 07.2020

Peer Support Volunteer

Vancouver Native Health
02.2014 - 02.2016

Appointment Support/ Outreach

AIDS Vancouver
05.2013 - 02.2014

Outreach Worker/ Facilitator

Vancouver Native Health
10.2011 - 12.2015

Basic Counselling Programs -

Vancouver Community College

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Wai Sum Chiu