Wai Man Cheung
Calgary,Canada
Summary
Dedicated Customer Service Professional with over 10 years of experience in managing client relations and providing top-notch support in fast-paced environments. Proven track record of resolving complex customer inquiries in a timely manner and elevating customer satisfaction levels. Proficient in leveraging effective communication skills to cultivate and maintain positive relationships with clients. Skilled in utilizing CRM tools, problem-solving, and tailoring solutions to individual customer needs. Committed to continuous improvement and going the extra mile to ensure customer loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Team Member
Tim Hortons
07.2023 - Current
- Demonstrate a passion for guest service and creating exceptional guest experiences
- Complete guest orders including beverages and foods promptly and accurately
- Collaborate with fellow team members to ensure seamless operations and guest service
- Maintain a clean and organized front-of-house area, including tables, counters, and displays
- Follow all health, safety, and sanitation guidelines and procedures
Server
Sushi Bar Zipang
06.2023 - Current
- Provide an excellent dining experience to guests by meeting and surpassing their service expectations
- Take food and beverage orders accurately
- Coordinate with kitchen staff and other servers to ensure smooth service operations
- Familiarize oneself with the menu and daily specials to make recommendations or upsell items
- Adhere to food safety and hygiene rules
Procurement Assistant
Human Health (H.K.) Limited
01.2022 - 03.2023
- Handle logistics arrangements for e-commerce & 11 clinic operations
- Coordinate with various departments (e.g., Operations, Business Development & Finance) in clinic & e-commerce matters
- Handle invoices, outstanding payments, and petty purchases from operating units
- Assist in evaluating and analyzing offers received from more than 35 suppliers for online products and drugs
- Implement vendor management, inventory control & cost control
- Prepare sales report for online shop & monthly report for personal performance
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Provide excellent customer services to customers by answering their inquiries, providing helps to support customers and offer possible solutions for resolving issues
Key Account Support & Logistics Operation Assistant
Scan Global Logistics
03.2021 - 01.2022
- Oversee 3 client accounts
- Prepare different reports e.g., sales report and monthly inbound & outbound reports
- Conduct research on problems and resolving complaints
- Handle logistics related operations with overseas agents, customers, and warehouse
- Handle import and export documents
- Conduct quality services to customers
Server
Springtime
10.2016 - 02.2021
- Take food and beverage orders from customer accurately and with a positive attitude
- Engage with customer in a friendly manner
- Ensure tables are enjoying their meals and take actions to correct any problems
- Help to prepare food and drinks
- Coordinate and communicate with all serving and kitchen staff
Education
Master of Arts - Japanese Studies
The Chinese University of Hong Kong
Hong Kong07.2023
BBA - International Shipping and Transport Logistics
The Hong Kong Polytechnic University
Hong Kong08.2020
Skills
- Vendor relationship management
- Procurement
- Problem-Solving
- Organizational skills
- MS Office
- Communication skills
- Customer Services
Languages
English
Professional Working
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Japanese
Limited Working
Timeline
Team Member
Tim Hortons
07.2023 - Current
Server
Sushi Bar Zipang
06.2023 - Current
Procurement Assistant
Human Health (H.K.) Limited
01.2022 - 03.2023
Key Account Support & Logistics Operation Assistant
Scan Global Logistics
03.2021 - 01.2022
Server
Springtime
10.2016 - 02.2021
Master of Arts - Japanese Studies
The Chinese University of Hong Kong
BBA - International Shipping and Transport Logistics
The Hong Kong Polytechnic University
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