Wai Chi, Rit Chau

• Demonstrated respect, friendliness and willingness to help for both internal & and external customers wherever needed.
• Carried out day-to-day duties accurately and efficiently.
• Helped outside crew complete grounds maintenance tasks such as repairing work, decoration & innovation.
• Responded immediately to calls from control room to assigned ad hoc tasks.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Patrol car park from entrance to all levels parking areas to identify any potential risks.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
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Direct report to Merchandise Director for both sweater & footwear category business.

Promote from Senior Merchandiser to Merchandising Manager during this period.

Manage & achieved brand consolidation, cross brands common quality and yearly business growth. Increase HKO business to 3.6m (increase 70%) at 2016

Lead China vendors to attend US vendor trip– New Jersey & Boston.

Manage & lead a team for all daily merchandising work from development, costing & bulk production.
Manage the leverage costing cross brands quality consolidation.

Develop & manage off shore new vendor development projects, from costing practice, explore supplier's strength and factory evaluation to meet vendor compliance standard.

Manage both off shore & north China factories performance to align to brand’s expectation.

Coordinate and support the team for the common goal.

Monitor WIP status to align TNA calendar.

Directly report with General Manager & MM from daily merchandising jobs.

Price negotiation with vendors in order to achieve customers target IMU both for outlet & core orders.

Preparing costing for MM/GM to review & leading seasonal customer’s costing meeting.

Develop the new yarn supplier for high value cashmere & cashmere brand.

Follow up with product development from proto to LP sample in timely manner in order to achieve order commit.

Ensure vendor to maintain on time delivery and avoid any slide to garment store.

Give instant/quick advice to US team in the product development process & coordinate with PD team and designer to hit & improve target IMU performance.

Monitor bulk production progress per ship window.

Preparate & coordinate vendors for NY designer & live model HK fitting & style review.

Go through fitting comment with vendors, ensure they’re fully understand the request & submit the next fit in appropriate timeframe.

Build up with a strong team relationship with customer as well as coworkers.

Handling variety gauge from 14gg to heavy 3gg, style covered hand knit, fancy stitch to beading, print garment and some cold weather accessories like hat, mitten & scarf.

Yarn quality from costly cashmere, merino wool, Italian yarns to basic cotton

Handling printing garment with different yarn qualities e.g. cashmere, cotton/rayon & cotton from print layout approval, strike off, shade band samples and bulk printing.

Strong Excel chart build up, analysis skills for customer’s meeting & manager’s review.

Handle both Talbots both outlet & core ladies’ sweater from developments to production.

manage costing for division manager/ VP review & price quotation for customer.

Price negotiation with various factories as well as trim & accessories suppliers.

Email communication with customers ranging daily parcels, style details clarification, customers enquires follow up.

manage ERP system for sample progressing as well as production status tracking, lab dip & bulk lot approval, fitting sample, trims approval. vendors various from southern & northern China.

coordinate with internal design team to meet customer’s products as well as follow up on selected sample after seasonal meeting

Develop samples & yarn quality option in low cost options.

coach northern factory to meet samples requested as well as production quality follows up.

Handle brands from Aeropostale to Target cover both women swear and cold weather accessories

Manage costing for manager review & submit price quotation to customer.

Price negotiation with various factory vendors as well as trim & accessories suppliers.

Lead & monitor Shenzhen merchandising team from quality fitting sample to bulk shipment.

Manage materials development & procurement including sample & bulk yarn, garment accessories, labels, polybags…etc

Explore different yarn mills for customers’ development ideas, cheaper yarn, substitute yarn

Arrange & organize product development for customer’s company visit.

Strictly monitor overheads for sampling to bulk production. E.g. yarn, trim & accessories, labels…etc.

Handle various labels from casual wears to high fashion: PVH-IZOD, VH, BASS, Hampshire, Weatherproof, Casual Male-Bigs & Talls, SAKS FIFTH AVENUE, MAGASCHONI, LINCS (men’s 30% & women’s 70%)

Set up a merchandising team at China factory to support HK sales team from sampling to bulk production

Develop computerize documentation, e.g. sample sheet, production sheet, and accessory sheet. Train up Chinese merchandisers from sampling to bulk production

Prepare costing for manager to review & price negotiation with clients

Manage & lead the production team to develop the quality standard, production schedule & customers QC inspection.

Promote our own developments & collection to customer via yearly US vendor submit.