Wagma Zareer
Etobicoke
Summary
Motivated and detail-oriented professional seeking to leverage my skills and enthusiasm in a challenging role to contribute to organizational success while fostering personal and professional growth.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Muslim Welfare Centre
06.2024 - Current
- Scheduled and managed client appointments effectively, ensuring minimal conflicts
- Handled inbound and outbound calls professionally and efficiently
- Provided outstanding customer support by addressing inquiries, issues, and complaints
- Maintained and updated customer data and logs in company databases
- Resolved customer issues proactively and escalated complex matters when necessary
Call Centre Agent
Impact Auto Auctions
06.2023 - 02.2024
- Managed inbound and outbound calls with professionalism and adherence to company policies
- Assisted customers with inquiries, complaints, and other support needs, ensuring satisfaction
- Logged all customer interactions accurately in databases and maintained updated records
- Collaborated with team members to enhance service quality and operational efficiency
- Exceeded performance goals, including call handling times and customer satisfaction scores
- Attended regular training to enhance skills and remain knowledgeable about company offerings
Food Supervisor
Anokhi Restaurant, Canada
04.2023 - 05.2023
- Supervised and coordinated activities of food service staff to ensure efficient operations
- Monitored food preparation and portioning to meet quality standards
- Managed inventory and placed orders to maintain adequate stock levels
- Addressed customer concerns professionally to ensure satisfaction
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations
High School Teacher
The Educator’s School Islamabad
01.2016 - 01.2022
- Created and delivered engaging lesson plans aligned with the curriculum
- Evaluated student progress through assessments, assignments, and personalized feedback
- Maintained records of attendance, grades, and overall student performance
- Provided individualized support and communicated effectively with parents to address student needs
- Leveraged technology, including Google Classroom and Smartboards, to enhance learning experiences
- Organized extracurricular activities and supervised student clubs/events
- Participated in professional development programs to enhance teaching methodologies
Education
E-Business Development Engineering -
Citi College of Canadian Careers
11-2025
Community Service Work -
Citi College of Canadian Careers
09-2024
Bachelor of Business Commerce -
Allama Iqbal Open University
01.2016
Higher Secondary School Certificate (Humanities) -
ISB Science School & College
01.2012
Secondary School Certificate (Science) -
School of Learning International
01.2010
Skills
- Proficient in Microsoft Office 365
- Strong artistic and creative abilities
- Effective management, organization, and planning skills
- Problem-solving and critical-thinking expertise
- Advanced decision-making and leadership capabilities
- Excellent verbal communication and interpersonal skills
- Self-motivated and adaptable team player
Languages
Dari
Full Professional
Pashto
Full Professional
English
Full Professional
Urdu
Professional Working
Punjabi
Limited Working
Certifications and awards
- Silver Medal Holder, CDA Event, 03/23/22
- Certificate of Appreciation for Contribution to Child Development, 01/01/21
- Most Co-operative Teacher, The Educator’s G-10 Campus, 01/01/19
- Most Active Teacher, The Educator’s G-10 Campus, 01/01/16
Timeline
Front Desk Receptionist
Muslim Welfare Centre
06.2024 - Current
Call Centre Agent
Impact Auto Auctions
06.2023 - 02.2024
Food Supervisor
Anokhi Restaurant, Canada
04.2023 - 05.2023
High School Teacher
The Educator’s School Islamabad
01.2016 - 01.2022
Bachelor of Business Commerce -
Allama Iqbal Open University
Higher Secondary School Certificate (Humanities) -
ISB Science School & College
Secondary School Certificate (Science) -
School of Learning International
E-Business Development Engineering -
Citi College of Canadian Careers
Community Service Work -
Citi College of Canadian Careers
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