Wafae BELHAJ
Ottawa,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Administrative Guest Services Assistant
Novotel
07.2023 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Reviewed and submitted accounting paperwork such as vouchers, invoices and statements with high accuracy.
Rooms Division Manager
The Metcalfe Hotel
07.2022 - 07.2023
- Performed thorough management and analysis on data and created reports on project activities
- Worked to contribute to reliable and on-time operations
- Worked one-on-one with clients and took on extra responsibilities as needed
- Remained committed and focused on safe and efficient operations
- Hiring and training team members for different departments
- Scheduling depending on business needs and within budget
- Collaborate with front office, Housekeeping and Food &B and sales teams to ensure operations run smoothly
- Completed payroll accurately and timely
Certified Personal Trainer
Freelance
06.2022 - Current
- Designed specific workout systems for individual clients based on performance ability.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Assistant Front Office Manager
Holiday Inn Ottawa
09.2021 - 08.2022
- Served as a dedicated Office Administrator in a fast-paced office
- Managed office mail, payroll distribution, and the physical setting of the front office
- Successfully managed all front desk and guest services operations
- Worked closely with all the head departments of the hotel to address any objectives
- Effectively used project management skills to complete all front desk operations in a timely manner.
- Created training modules in partnership with HR for new hires.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
Store Assistant Manager
Matt & Nat
09.2019 - 09.2021
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor - International Development And Globalization
University of Ottawa
Ottawa04.2024
Professional Certificate - Foundations of Project Management
Google Project Management
Online 12.2023
License Certificate - Personal Training And Nutrition Coaching
National Academy of Sports Medicine
Online01.2023
Skills
- Highly Motivated
- Strong Leadership
- Excellent Customer Service
- Excellent Communication
- Time Management
- Problem Solving
- Project Management Skills
- Budgeting & Forecasting
- Financial Accounting
- Hotel Management Expert
- Closing and Contract Negotiations
- Creativity and Positivity
Additional Information
Quickbooks- ACOMC-Ceridian Dayforce-Payworks: Expense tracking, accounts payable/receivables, invoicing, cash flow management, employee time tracking, reports, payroll Account
Enterprise Systems and Database Management: Automated Billing Systems, Payment Processing, Customer Relationship Management (Salesforce, Oracle NetSuite) Enterprise Resource Planning (Oracle, SAP) Business Intelligence, Business Continuity Planning
Hospitality Management softwares: Opera PMS-Opera Cloud-Resaweb-Tars-Fosse
MS Office: Word, Excel, Outlook, Powerpoint, OneNote, Access / Spreadsheets
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Guest Services Assistant
Novotel
07.2023 - Current
Rooms Division Manager
The Metcalfe Hotel
07.2022 - 07.2023
Certified Personal Trainer
Freelance
06.2022 - Current
Assistant Front Office Manager
Holiday Inn Ottawa
09.2021 - 08.2022
Store Assistant Manager
Matt & Nat
09.2019 - 09.2021
Bachelor - International Development And Globalization
University of Ottawa
Professional Certificate - Foundations of Project Management
Google Project Management
License Certificate - Personal Training And Nutrition Coaching
National Academy of Sports Medicine
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