Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
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Wafa Fezal

Oshawa,ON

Summary

Experienced and highly adaptable hospitality professional with a strong background in bartending, serving, and high-end event catering. Known for delivering exceptional guest experiences in both luxury and high-pressure environments, from upscale casinos to fast-paced bar settings. Skilled in opening and closing procedures, mixology, Smart Serve compliance, and managing both solo and team-based operations. Brings a positive, polished, and professional presence, with strong attention to detail, multitasking, and customer care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Great Blue Heron Casino & Hotel
Port Perry, Ontario
01.2025 - Current
  • Independently operate and oversee a full-service bar within a regulated, high-security casino environment, adhering strictly to provincial alcohol laws and internal compliance protocols.
  • Execute all opening and closing duties solo, including inventory management, cash reconciliation, and preparation of service areas to luxury brand standards.
  • Craft and serve premium cocktails and beverages with precision, while maintaining detailed tracking of guest identification, drink counts, and service pacing, to prevent overconsumption.
  • Deliver elevated, personalized service to discerning clientele in a fast-paced, high-pressure setting, while upholding a professional and composed demeanor.
  • Ensure full compliance with Smart Serve, Alcohol and Gaming Commission of Ontario (AGCO) guidelines, and corporate alcohol service policies, prioritizing guest safety and legal integrity.

Bartender, Server, Wedding Caterer

Mill Run Golf Club
Uxbridge, Ontario
06.2022 - 09.2023
  • Delivered upscale food and beverage service in a fine-dining clubhouse, high-end bar, and large-scale wedding and corporate event settings.
  • Operated independently during both opening and closing shifts, managing bar setup, service flow, inventory, and end-of-day reconciliation with professionalism and precision.
  • Curated and served custom cocktails and premium wine selections, ensuring exceptional guest experiences aligned with luxury hospitality standards.
  • Catered to high-profile events, including weddings and banquets for over 100 guests, executing formal plated service, canapés, and cocktail receptions with grace and efficiency.
  • Maintained close coordination with event planners, culinary teams, and management to ensure seamless service, guest satisfaction, and strict adherence to timelines and venue policies.

Bartender, Server

Whisky Johns Bar and Grill
Oshawa, Ontario
03.2019 - 06.2022
  • Opened and closed the bar and dining areas independently, managing setup, restocking, and end-of-day reconciliation with accuracy and efficiency.
  • Provided full-service hospitality, balancing both bar responsibilities and high-volume table service in a bustling, fast-paced bar and grill environment.
  • Crafted and served a wide range of cocktails and beverages while ensuring timely, attentive service to seated guests throughout the venue.
  • Maintained a clean, organized, and fully stocked bar, adapting quickly to crowd surges and high-pressure service demands.
  • Worked closely with kitchen and service teams to coordinate food and drink delivery, resolve issues on the fly, and maintain a smooth guest experience during peak hours.

Education

Diploma - Paralegal Studies

Durham College
Oshawa, ON
04-2025

Certificate - Fitness Training & Nutrition

International Sports Science Association
Remote/Online
03-2022

Skills

  • Exceptional guest service & communication
  • High-volume bartending & table service
  • Cocktail preparation & mixology
  • Opening & closing procedures
  • POS system & cash handling accuracy
  • Smart Serve certified & alcohol compliance
  • Event catering (weddings, banquets)
  • Inventory management & restocking
  • Multitasking in fast-paced environments
  • Professional, polished presentation
  • Strong interpersonal skills
  • Personable and guest-focused
  • Calm and professional under pressure
  • Positive, team-oriented attitude
  • Excellent communication skills

Certification

  • Smart Serve Certified
  • AGCO Alcohol license
  • Food Handlers Certificate
  • CPR & First Aid

Languages

Persian
Native/ Bilingual

Timeline

Bartender

Great Blue Heron Casino & Hotel
01.2025 - Current

Bartender, Server, Wedding Caterer

Mill Run Golf Club
06.2022 - 09.2023

Bartender, Server

Whisky Johns Bar and Grill
03.2019 - 06.2022

Diploma - Paralegal Studies

Durham College

Certificate - Fitness Training & Nutrition

International Sports Science Association

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Wafa Fezal