Wael Ktari
Montreal,QC
Summary
Detail-oriented Delivery Driver experienced in logistics and customer service. Achieved operational success through efficient route navigation, effective issue resolution, and meticulous vehicle maintenance. Committed to enhancing customer satisfaction and maintaining high safety standards in diverse transportation roles.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Owner operator classe 5 Purolator
Mirabel
Mirabel, Quebec
11.2024 - 07.2026
- Experience in B2B (Business-to-Business) and B2C (Business-to-Consumer) deliveries.
- Experience in Final Mile Delivery, serving both commercial businesses and residential customers.
- Managed daily operations to ensure efficient package processing and delivery.
- Oversaw staff scheduling to optimize workforce productivity and service quality.
- Trained new team members on operational procedures and customer service standards.
- Operated cargo vans and cube trucks for deliveries, ensuring safety and efficiency.
Delivery Driver
Metro E24
Lachine, Quebec
07.2021 - 10.2024
- Delivered packages to various locations on time, ensuring customer satisfaction.
- Maintained vehicle cleanliness and functionality to support reliable delivery operations.
- Adhered to safety protocols while navigating routes and handling packages to minimize risks.
- Gained experience managing supply chain activities.
Customer Service Associate
Couche Tard
Montreal, QC
03.2020 - 05.2021
- Assisted customers with inquiries and product selections to ensure positive shopping experiences.
- Maintained clean and organized merchandise displays to improve customer accessibility and engagement.
- Resolved customer complaints efficiently to boost overall satisfaction and loyalty.
Optical laboratory technician
Ste El Mouna Optic
Sfax
01.2019 - 12.2019
- Conducted routine tests on optical products for quality assurance.
- Collaborated with colleagues to resolve equipment issues, ensuring optimal functionality.
- Prepared and processed samples for analysis using standardized laboratory techniques, supporting accurate results.
Sales Representative
City Coiff
Sfax
09.2017 - 12.2018
- Provided personalized customer service, enhancing client satisfaction and fostering loyalty.
- Guided customers in selecting products suited to their unique hair care needs.
- Executed sales transactions with accuracy and speed at point of sale.
Education
Tunisian Baccalaureat -
Equivalent To Quebec High School Des Lycee Hay Ennasser
TunisiaDVS - IT Support
Collège Saint-Michel
05.2020 - 09.2022
Skills
- Final mile delivery
- Delivery logistics
- Route optimization
- Fleet operations
- Cargo van operation
- Vehicle inspection
- Package handling
- Safety compliance
- Dispatch coordination
- Time optimization
- Cost management
- Problem solving
- Team leadership
- Clear communication
- Customer service
LANGUAGES
French: Full Professional, English: Professional
Timeline
Owner operator classe 5 Purolator
Mirabel
11.2024 - 07.2026
Delivery Driver
Metro E24
07.2021 - 10.2024
DVS - IT Support
Collège Saint-Michel
05.2020 - 09.2022
Customer Service Associate
Couche Tard
03.2020 - 05.2021
Optical laboratory technician
Ste El Mouna Optic
01.2019 - 12.2019
Sales Representative
City Coiff
09.2017 - 12.2018
Tunisian Baccalaureat -
Equivalent To Quebec High School Des Lycee Hay Ennasser