Wael Hamed
Mississauga, Ontario,Canada
Summary
Business Analyst/ Business Systems Analysis offering more than 15 years of success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Business Analyst/Product Owner
Hatch Digital
01.2022 - Current
- Developed high-quality documentation to support th business process by Analyzing current state and defining future state
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Business Systems Specialist
Canadian Pacific Railway
01.2021 - 01.2022
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Created and maintained standard operating procedures governing system functions and features.
- Consolidated business rules for system enhancements.
- Helped deploy system enhancements to improve field operations.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Collected, defined and analyzed business requirements.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
Sr. Business Systems Analyst
American Income Life Insurance
01.2018 - 01.2021
- Collaborated with various stakeholders to elicit requirements
- Worked with cross-functional teams to identify, document, communicate, and secure approvals of requirements and designs for various systems
- Developed various diagrams to document analysis and designs that include Data Flow Diagram, Use Cases and Use Cases Diagram, Business Process Diagrams, etc
- Facilitated elicitation sessions with various stakeholder to analyze current state and define future state
- Participated in testing (UAT, and Regression), and implementation activities to ensure attainment of desired business- systems outcomes in accordance with established requirements
- Performed database designs and participated in software development.
Business Analyst II (Contract)
TD Bank
01.2016 - 01.2017
- Planned for and conducted elicitation activities using various techniques virtually and in person
- Documented elicitation results and performed reviews with stakeholders, as well as securing approvals
- Participated in user acceptance testing
- Worked with cross function team to deliver viable solution to stakeholder that meet business needs.
Education
Associate of Science - Information Systems Business Analysis
George Brown College
Toronto, ON09.2016
Bachelor of Science - Computer Science
Bishops University
Sherbrooke, QC09.2003
Associate of Science - Computer Applications
American University
Cairo, Egypt12.1993
Bachelor of Arts - Commerce And Accounting
Ain-Shams University
Cairo, Egypt09.1990
Skills
- Agile, Waterfall, and Hybrid Methodologies
- Requirements Engineering
- Microsoft Office Suite, Visio, Jira, and Microsoft Div Ops
- Business process improvement
- Business Process Mapping
- Stakeholder Management
- Software development life cycle
- User Acceptancy Test (UAT)
- Business process modeling and Improvement
- SQL and Databases
- Requirements Analysis
- Documentation
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Business Analyst/Product Owner
Hatch Digital
01.2022 - Current
Business Systems Specialist
Canadian Pacific Railway
01.2021 - 01.2022
Sr. Business Systems Analyst
American Income Life Insurance
01.2018 - 01.2021
Business Analyst II (Contract)
TD Bank
01.2016 - 01.2017
Associate of Science - Information Systems Business Analysis
George Brown College
Bachelor of Science - Computer Science
Bishops University
Associate of Science - Computer Applications
American University
Bachelor of Arts - Commerce And Accounting
Ain-Shams University
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