Wael Alakhras
Mississauga,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing [Type] projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Coordinator
Nassar Group Inc.
03.2015 - 09.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Photocopied, distributed and emailed documents to project managers.
- Analyzed project performance data to identify areas of improvement.
Administration
Albion General Contractor Inc.
02.2012 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Developed customer service improvement initiatives to decrease customer wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Certificate - Construction Project Management
Columbia Univeristy
Online10.2020
Diploma - Business Management
Humber College
Toronto, ON06.2017
Skills
- Customer Order Management
- Complaint Resolution
- Price Quotes
- Account Management
- Customer Retention
- Good Communication Skills
- Customer Relationship Management (CRM)
- Call Management
- Resource Mobilization
- Spreadsheet Tracking
- Problem-Solving
- Critical Thinking
Languages
English
Full Professional
Arabic
Full Professional
Certification
- Technical Support Fundamentals (By Google) Certificate
- Foundations: Data, Data, Everywhere (By Google Certificate)
Timeline
Project Coordinator
Nassar Group Inc.
03.2015 - 09.2023
Administration
Albion General Contractor Inc.
02.2012 - 09.2015
Certificate - Construction Project Management
Columbia Univeristy
Diploma - Business Management
Humber College
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