WADUGE RANGIKA THUSHARA KARUNARATNA
Newmarket,ON
Summary
- Dynamic and highly qualified airline senior supervisor with 28 years experience ,extensive knowledge of handling passengers,resolving customer concerns quickly to maximize satisfaction .Well-versed in operational standards .Hard working,disciplined and reliable team leader directing team members for on-time job performance,Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.Hardworking,multi tasking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Senior Travel Documents Verification Supervisor
Srilankan Airlines
06.2017 - 12.2023
* Canadian Travel Documents & Fraudulent document Detection conducted by Canadian High Commission
*U.S Entry Document Training Course conducted by US Embassy, New Delhi
*Certificate of Document Training conducted by Immigration Forgery Section, Amsterdam.
*Fraudulent Document Detection Training Course conducted by US Embassy, New Delhi Passport and Visa Workshop conducted by Australian/Canadian High Commissions
*Carrier Liability and Forgery Detection Refresher Training conducted by British/Canadian High Commissions
*Fraudulent Document Detection On Schengen Visas conducted by German Federal Police & Aviation Security
*Course on Document fraud presented by Canadian Migration.
*Italian travel Documents and related security measures conducted Embassy of Italy
*Immigration and Customs Enforcement conducted by US Embassy, New Delhi
*Identification of Sri Lankan Travel Documents (BASIC) conducted by Department of Immigration & Emigration, Sri Lanka
*Travel Document Awareness conducted by Embassy of the Federal Republic of Germany
*Presentation on Document Security Features by Canada, USA & Australia Airline Liaisons conducted by Canadian High Commission
*Schengen Training for Airlines conducted by Embassy of Switzerland
Senior Security Supervisor (Documents Check)
Srilankan Airlines
10.2014 - 06.2017
Security Supervisor (Documents Check)
Srilankan Airlines
10.2013 - 10.2014
Trainee Security Supervisor (Documents Check)
Srilankan Airlines
04.2013 - 10.2013
Airport Service Officer
Srilankan Airlines
07.2002 - 04.2013
Check-in · Passengers· Boarding gate handling, Flight editing, Baggage service ,Ticketing and reservations, Handling special passengers, Post flight reports and daily flight reports.
Ground Service Agent (Passenger)
Srilankan Airlines
08.2000 - 06.2002
Ground Handling Agent
Srilankan Airlines
11.1995 - 07.2000
Education
High School Diploma -
Richmond College
Sri Lanka12.1992
Skills
- Detection Fraudulent Travel Documents And Forge Passports And Documents
- Leadership
- Management
- Team Work
- Supervisory Skills
- Passenger Handling
- Customer Service
- Airline Reservation System
- Load Control
- Safety Training
- Responding To Different Customers
- Client Relationship Building
- Quick Learner
Languages
English
Full Professional
Sinhala
Native or Bilingual
Timeline
Senior Travel Documents Verification Supervisor
Srilankan Airlines
06.2017 - 12.2023
Senior Security Supervisor (Documents Check)
Srilankan Airlines
10.2014 - 06.2017
Security Supervisor (Documents Check)
Srilankan Airlines
10.2013 - 10.2014
Trainee Security Supervisor (Documents Check)
Srilankan Airlines
04.2013 - 10.2013
Airport Service Officer
Srilankan Airlines
07.2002 - 04.2013
Ground Service Agent (Passenger)
Srilankan Airlines
08.2000 - 06.2002
Ground Handling Agent
Srilankan Airlines
11.1995 - 07.2000
High School Diploma -
Richmond College
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