Wadiah Darosham Zaidi
Mississauga,ON
Summary
Customer service professional with 5 years of experience in various industries. Proven track record of delivering exceptional service, resolving issues efficiently, and fostering positive relationships with clients. Seeking to leverage my skills and experience to contribute to a dynamic team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rogers Communications
10.2022 - 01.2024
- Respond to customer inquiries via phone, email, and in-person, addressing concerns and providing product information.
- Resolve customer complaints promptly and effectively, resulting in a 20% decrease in escalations.
- Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of customer satisfaction.
- Collaborate with cross-functional teams to improve processes and streamline customer service operations.
Customer Support Specialist
Telus Communications
01.2020 - 08.2022
- Provided technical support and assistance to customers via phone and email, troubleshooting issues with software and hardware products.
- Documented customer interactions and solutions in the CRM system, ensuring accurate and detailed records.
- Conducted product training sessions for customers and internal staff, enhancing product knowledge and customer satisfaction.
- Recognized for achieving a 95% customer satisfaction rating based on post-interaction surveys.
Front Desk Receptionist
Marriot Hotel
12.2017 - 11.2019
- Greeted guests upon arrival, checked them in/out, and managed reservations using the hotel's booking system.
- Handled guest inquiries and requests promptly and professionally, ensuring a positive experience.
- Managed incoming calls and directed them to the appropriate department, providing excellent phone etiquette.
- Assisted with administrative tasks, such as filing, data entry, and inventory management.
Education
MBA - Human Resource And Marketing
Osmania University
Hyderabad, India2017
Bachelor of Commerce: Adversiting -
Osmania University
Hyderabad, India2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Microsoft Office Suite
- CRM Software
Languages
English
Hindi
Urdu
Certification
- Customer Service Excellence Certification (CSEC)
- First Aid/CPR Certification
Timeline
Customer Service Representative
Rogers Communications
10.2022 - 01.2024
Customer Support Specialist
Telus Communications
01.2020 - 08.2022
Front Desk Receptionist
Marriot Hotel
12.2017 - 11.2019
MBA - Human Resource And Marketing
Osmania University
Bachelor of Commerce: Adversiting -
Osmania University
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