Summary
Overview
Work History
Education
Skills
Social Entrepreneurship
Languages
Timeline
Generic

Adi Wadhwani

Toronto,ON

Summary

Outcome Oriented Executive with 20 years of global leadership in strategic management and transformation. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process excellence leading to digitally optimized results.

Overview

12
12
years of professional experience

Work History

AVP, Health & Dental Operations

Sun Life Financial
11.2017 - Current
  • Led Canada's largest claim-paying operation and responsible for aligning Sun Life's strategic operations development across 3 geographies.
  • Established a 3 year strategic road map into 2025 providing efficiency gains using automation and saving Canadian Operations over $14M in 3 years.
  • Implemented 3 transformational projects for Sun Life in the last 12 months:
  • 1. Workflow management system change from Ultera to Pega - Unified workflow system for One Client View across all of Sun Life operations and moving to a single platform for 90M claims annually
  • 2. Out of Country provider change from Allianz to Global Excel - Bottom line savings of $2M annually while servicing the largest Canadian base of 2M members
  • 3. Pharmacy Benefit Manager change from Telus to Express Scripts - Moving over 13M clients for their pharmacy benefit provider to a more agile platform allowing for better member experience and strategic growth
  • Delivered on Sun Life's paperless vision for claims submission moving us from 23% paper submissions in 2017 to 7% at the end of 2023.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing Sun Life with strong and sustainable organizational leadership.

Site Head, Manulife Business Processing Services

Manulife Financial
04.2014 - 11.2017
  • Setup the second offshore site for Manulife Financial
  • Within three years, ramped up the staffing to 550 employees and delivered a ROI of 130%
  • End to End IT and infrastructure delivery for a Manulife standard operating company
  • Delivered a cash flow positive site within 11 months of starting operations.

Director, Insurance Operations

Manulife Financial
03.2012 - 04.2014
  • Created and integrated budgets for all Life and Long Term Care operations totalling over $38M
  • Created the staffing model to move 40% of the staff to a low cost captive business processing partner (MBPS, Manila) as part of the Global Efficiency & Engagement initiative
  • Realized over $700K in cost savings through procurement efficiencies.

Education

MBA - Statistics

Schulich School of Business
06.2002

B.COM - Economics and Advertising

Mumbai University
03.1997

Skills

  • Global Strategy and Thought Leadership
  • Operations Moghul
  • Innovation First Mindset
  • Outcome Oriented
  • Financial Steward

Social Entrepreneurship

  • Gawad Kalinga Community Development Foundation - Community builder to facilitate the organizations' mission of helping alleviate poverty by building houses for the poor in the Philippines.
  • PACES - Committee member for Pan Asian Community for Employee Success which focuses on inclusive leadership and mentoring with C-Suite executives.
  • ASCEND Canada - Sponsor Committee member for Manulife to develop and advance pan-Asian talent in the corporate world.

Languages

English

Timeline

AVP, Health & Dental Operations

Sun Life Financial
11.2017 - Current

Site Head, Manulife Business Processing Services

Manulife Financial
04.2014 - 11.2017

Director, Insurance Operations

Manulife Financial
03.2012 - 04.2014

MBA - Statistics

Schulich School of Business

B.COM - Economics and Advertising

Mumbai University

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Adi Wadhwani