WADEEHA SHAHEEN
Edmonton,Canada
Summary
Administrative and customer service professional with experience in office support, record keeping, account management, billing, and client communication. Skilled in managing phone and email correspondence, maintaining organized electronic and paper files, preparing accurate records, and handling confidential information. Strong organizational, communication, and problem-solving skills with the ability to support daily office operations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Billing & Customer Service Representative
Enercare
Toronto, Ontario
08.2024 - 09.2025
- Assisted customers with billing inquiries and account information.
- Processed payments and resolved billing discrepancies efficiently.
- Managed customer accounts using Enercare's billing software systems.
- Documented customer interactions in detail for record-keeping purposes.
- Followed established guidelines while handling confidential information related to customer accounts.
Sales Associate
Banana Republic
Halton Hills, Ontario
03.2022 - 07.2025
- Assisted customers with product selection and provided fashion advice.
- Maintained store appearance by organizing merchandise and displays.
- Collaborated with team members to achieve sales goals and improve service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new associates on store policies, procedures, and customer service standards.
Office Administrator
Miran Trucking
Mississauga, Canada
03.2015 - 12.2021
- Interacted with customers via phone, email, or in-person to deliver accurate information and enhance customer satisfaction.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors to ensure smooth communication.
- Maintained organized electronic and paper filing systems for efficient retrieval of information.
Education
HIGH SCHOOL DIPLOMA -
Lincoln M. Alexander Secondary School
Mississauga, ONSkills
Administrative Support, Microsoft Word, Microsoft Office, Data Entry, Filing & Record Management, Email & Phone Correspondence, Document Preparation, Customer Service, Account Management, and Confidential Information Handling
language
- English
- Urdu
- Punjabi
- Hindi
Timeline
Billing & Customer Service Representative
Enercare
08.2024 - 09.2025
Sales Associate
Banana Republic
03.2022 - 07.2025
Office Administrator
Miran Trucking
03.2015 - 12.2021
HIGH SCHOOL DIPLOMA -
Lincoln M. Alexander Secondary School