Wadad Fakhreddine
Ottawa
Summary
Experienced office administrator and customer service representative bringing over 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor/Warranty Administrator
The Upper Room Home Furnishings
04.2021 - 05.2024
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
Office Administrator Assistant
Ottawa General Contractors
03.2019 - 03.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Sales Associate
RW&CO
09.2016 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Business Marketing, 2 Years Diploma - Marketing
Algonquin College
08.2020
Office Administration, 1 Year Certificate -
Algonquin College
05.2015
Skills
- Problem-Solving
- Time Management
- Microsoft Office Suite
- Team Building and Leadership
- Training and mentoring
- Data Entry
- File Organization
- Scheduling
- Verbal and written communication
- Multi-line telephone operation
- Tech-Savvy
- Basic accounting
Languages
English
Native or Bilingual
French
Professional Working
Arabic
Native or Bilingual
Timeline
Customer Service Supervisor/Warranty Administrator
The Upper Room Home Furnishings
04.2021 - 05.2024
Office Administrator Assistant
Ottawa General Contractors
03.2019 - 03.2021
Sales Associate
RW&CO
09.2016 - 06.2019
Business Marketing, 2 Years Diploma - Marketing
Algonquin College
Office Administration, 1 Year Certificate -
Algonquin College
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