Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

KIRUSHIKA JADAV

Ottawa,ON

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

10
10
years of professional experience

Work History

Call Center Agent (Part-time)

Gatestone & Co
07.2022 - Current
  • Provided comprehensive assistance to clients regarding various government services and benefits
  • This included managing client files, handling inbound inquiries and making appointments to submit their passport applications and biometric collection
  • Answering phones from clients professionally and responding to their inquiries and complaints
  • Researching required information using available resources
  • Processing callback request for public and MP, order the income tax package or homeowner information kit for the (Canada greener homes grant) offline applicants
  • Answering questions about rebates program, application process, application status, turnaround time, required documents and eligibility
  • Helping the other agents in MS Team chat by suggesting the answers.

Personal Support Worker

Bayshore Home Health
04.2016 - 04.2024
  • Engage clients in interesting conversation and provide compassionate care
  • Assist nursing staff and help to write daily client reports
  • Document activities of daily living (ADL) and other incident reports if any
  • Update daily task and care chart and update daily client report
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Developed strong interpersonal skills through providing compassionate care to clients.

Personal Support Worker

Ravines Retirement Living
03.2014 - 04.2016


  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.

Education

Office Administration General -

Algonquin College
05.2019

Personnel Support Worker -

Everest College
01.2013

Accounting and Payroll Administration -

Everest College
12.2010

Skills

  • Excellent customer service and telephone manners
  • Possess Strong Communication skills, both verbal and written
  • Strong interpersonal skills, ability to deal with public and handle problems as they arise
  • Accurate in documentation, collecting data, updating, and reporting
  • Ability to do multi tasking and prioritizing work
  • Computer Literacy
  • Time Management
  • Positive Attitude
  • Product Knowledge
  • Attention to Detail
  • Technical Proficiency
  • Stress Management
  • Conflict Resolution
  • Language Fluency
  • Effective Communication
  • Typing Speed
  • Decision Making

Languages

English
Full Professional
Tamil
Full Professional

References

References available upon request

Timeline

Call Center Agent (Part-time)

Gatestone & Co
07.2022 - Current

Personal Support Worker

Bayshore Home Health
04.2016 - 04.2024

Personal Support Worker

Ravines Retirement Living
03.2014 - 04.2016

Office Administration General -

Algonquin College

Personnel Support Worker -

Everest College

Accounting and Payroll Administration -

Everest College

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KIRUSHIKA JADAV