Vyshnavi Mereddy
Ottawa
Summary
Motivated and growth-focused professional with advanced knowledge and hands-on experience in management and achieving organizational objectives to expedite growth. Capable of formulating schedules, assigning tasks and tracking progress. An enthusiastic department manager with over four years of customer relations expertise.
Driven to support the growth of the organization and maintain client happiness. Proven ability to build relationships with customers and fulfill goals. Expert in coordinating tasks with a strong work ethic and passion by creating a positive work environment, troubleshooting issues, and delivering top-notch standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Department Manager
Walmart
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issue to the respective departments.
- Assigning tasks to team members and making sure the they are complete during the timeline.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conducted team meetings during the day to ensure maximum efficiency.
- Responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Came up with suggestions for product sale boosting revenue, managed and motivated a team of customer service representatives to ensure commitment and determination.
- Keeping an eye on inventory levels and made recommendations that will help the business, establishing an ideal store layout.
Customer Service Representative
Walmart
10.2020 - 12.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants, Clarified customer issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Resolved customer inquiries and complaints quickly, stocking the products in the best way possible to maximise sales.
- Responded to customer requests offering excellent support and tailored recommendations to address needs.
Education
Tableau Business Intelligence Analyst Professional Certificate -
Tableau
Corporate Strategy: Entrepreneurship, Leadership And Management -
June 2023 - Aug. 2023
Foundations of Digital Marketing & E-commerce -
Google
Meta Social Media Marketing -
Meta
Successful Negotiation: Essential Strategies and Skills -
Uni. of Michigan
Master of Science - Business Management
Carleton University
Ottawa, Canada12.2021
Bachelor of Arts - Business And Organizational Administration
Christ University
Bengaluru, India05.2020
High School -
St. Francis junior college
Hyderabad, India05.2016
Skills
- Management
- Scheduling and Staffing
- Product Management
- Critical Thinking
- Social Media Campaigns
- Sales
- Branding
- Customer Service
- Problem Resolution
- Delegation and Supervision
- Promotional planning
- Strategic Planning
Languages
ENGLISH (Highly Proficient)
Native or Bilingual
TELUGU (Native Speaker)
HINDI (Native Speaker)
KANNADA (Native Speaker)
PUNJABI (Native Speaker)
Hobbies and Interests
- Calligraphy
- Dancing
- Singing
- Jewelry Designing
- Graphic Designing
- Photography
- Scuba Driving
- Web designing
- Poster making
- And many more
Certification
- Foundations of Digital Marketing & E-commerce, Google.
- Corporate Strategy: Entrepreneurship, leadership and management.
- Successful Negotiation: Essential Strategies and Skills, Uni. of Michigan.
Timeline
Retail Department Manager
Walmart
01.2022 - Current
Customer Service Representative
Walmart
10.2020 - 12.2021
Tableau Business Intelligence Analyst Professional Certificate -
Tableau
Corporate Strategy: Entrepreneurship, Leadership And Management -
June 2023 - Aug. 2023
Foundations of Digital Marketing & E-commerce -
Google
Meta Social Media Marketing -
Meta
Successful Negotiation: Essential Strategies and Skills -
Uni. of Michigan
Master of Science - Business Management
Carleton University
Bachelor of Arts - Business And Organizational Administration
Christ University
High School -
St. Francis junior college
- Foundations of Digital Marketing & E-commerce, Google.
- Corporate Strategy: Entrepreneurship, leadership and management.
- Successful Negotiation: Essential Strategies and Skills, Uni. of Michigan.
Similar Profiles
Luis CortezLuis Cortez
Produce Associate at WalmartProduce Associate at Walmart
Jonathan WoodJonathan Wood
Automotive Technician at WalmartAutomotive Technician at Walmart
Debra CrosbyDebra Crosby
Retail Sales Associate at WalmartRetail Sales Associate at Walmart