Writing
Vyshnavi Kommuri
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Implementation Specialist
Applyboard
Kitchener, ON
01.2022 - 12.2022
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Documented specialized data and requirements to address business demands.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
Technical Support Representative
SYKES
Mississauga, ON
12.2019 - 05.2021
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Reconciliation Analyst
Paytm
Bengaluru, Karnataka
08.2017 - 04.2019
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
Postgraduate Diploma - Bigdata Solution Architecture
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2020 - 04.2021
Postgraduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2019 - 12.2019
Bachelor of Engineering - Computer Science
RRCE
Bangalore, India 06.2013 - 05.2017
Skills
Client training
Configuration and management
Project scope assessment
Customer service expert
Critical Thinking
Problem-Solving
Root Cause Analysis
Technical issues analysis
Decision-Making
Attention to Detail
Training and Development
Interests
Playing Ukulele
Reading
Timeline
Implementation Specialist
Applyboard
01.2022 - 12.2022
Postgraduate Diploma - Bigdata Solution Architecture
Conestoga College Institute of Technology And Advanced Learning
05.2020 - 04.2021
Technical Support Representative
SYKES
12.2019 - 05.2021
Postgraduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
05.2019 - 12.2019
Reconciliation Analyst
Paytm
08.2017 - 04.2019
Bachelor of Engineering - Computer Science
RRCE
06.2013 - 05.2017