
MBA in Finance Management (WES Canada Verified) and current Retail Supervisor with a strong foundation in financial management and accounting principles. Building expertise in cybersecurity through Google-Coursera. Skilled in risk management, data analysis, problem- solving, and team collaboration, seeking opportunities in retail , cybersecurity or hybrid roles.
•Supervised and coordinated sales staff and cashiers to enhance operational efficiency.
•Assigned duties and prepared work schedules for sales personnel to optimize coverage.
•Authorized payments by cheque and managed merchandise returns to ensure compliance.
•Resolved customer requests and complaints, addressing supply shortages effectively.
•Maintained inventory levels and ordered merchandise to support sales operations.
• Prepared detailed reports on sales volume, merchandising, and personnel issues.
•Hired and trained new sales staff while monitoring performance for continuous improvement.
•Ensured visual standards of store displays, signage, and cleanliness were consistently upheld.
•Perform the same duties as workers supervised.
•Perform key holding and managerial duties, if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies and signing for deliveries.