VY (MATTA) HA
Toronto,ON
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 3 years of experience in specialty drink establishment with focused perspective on executing high-functioning beverage bar.
Overview
6
6
years of professional experience
Work History
Barista leader
Real Fruit WoodBine
09.2021 - Current
- Provide exceptional customer service; identify customer issues and/or complaints and handle them in a professional manner
- Prepare every drink in accordance with Real Fruit’s drinks formula and preparation techniques
- Taste all drinks to ensure that they meet Real Fruit’s high-quality standards
- Perform daily opening/closing procedures in accordance with Real Fruit’s standards
- Maintain the cleanliness of the store
- Help with the preparation of drinks to facilitate the smooth and efficient operations of the store
- Show initiative to assist management with floor and inventory controls by monitoring reorder points and taking inventory counts
- Can work through a variety of shifts and maintain a high-energy level
- Always demonstrate professionalism
- Demonstrate awareness of store goals and takes action to achieve them.
Sales representative
8 décor design
12.2020 - 08.2021
- Consistently exceed sales targets and recognize for exceptional customer service skills
- Experience in maintaining and building strong relationships with clients
- Confident in the ability to identify and pursue new business opportunities
- A great communicator and collaborator with a strong ability to work effectively in a team environment
- Detail-oriented and organized, ensuring that all aspects of the sales proceeds are executed seamlessly and efficiently.
Kitchen Supervisor
Reef
03.2020 - 02.2021
- Sets up stations with all necessary supplies
- Handles, stores, and rotates all products properly
- Follows proper cooking techniques for all dishes
- Ensures food quality and timeliness
- Practices correct food handling and food storage procedures according to company and state regulations
- Complies with all nutrition, sanitation, and safety regulations and standards
- Reports all unsafe working conditions, operational needs, and equipment or aspects of the kitchen in need of repair to management
- Scheduling, Labor management, COGS management
- Training & People Development
- Inventory, M&R.
Nutrition Manager – Internship
Revera Forest Heights
01.2020 - 04.2020
- Work on residents’ nutrition admission profiles and residents’ assessment – MDS (coding) through Point Click Care
- Forecast menu on Synergy on Demand for residents’ profiles
- Attend to Care Conference with the resident and the resident’s family members to discuss nutritional care
- Schedule timetables for nutrition and food service employees
- Gather accurate, relevant comprehensive information when conducting nutrition assessments
- Interview new residents on food preferences within the scope practice of the Nutrition Manager
- Conduct interviews for new employees in the food service department
- Work on the temperature log to maintain the quality of food and food safety
- Work on residents’ diet menu, food preferences, and seating plan weekly.
Food service supervisor
Feta and Olives
04.2019 - 03.2020
- Making food with best practices of food safety standards
- Assigns and coordinates employees' work to promote operations' efficiency
- Supervise and train employees on making an order, issuing bills, and accepting payments
- Inspects kitchen and dining areas, utensils, and equipment to meet sanitary standards
- Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met.
Sales associate
Saigon Optical
03.2018 - 05.2019
- Demonstrated product knowledge
- Polite and friendly service according to shopper experience
- Consistently exceeded sales quotas
- Kept product inventory and the stock organized
- Accurately forecasting the trends in the market.
Education
BBA - Commerce
York University
Toronto, ON04.2024
Diploma of Nutrition and Food Service Management -
Conestoga College
Kitchener, ON04.2020
Skills
- 5 years of customer service experience in the hospitality and healthcare industries
- Demonstrating great leadership skills and outstanding teamwork skills
- Ability to work well under pressure and multi-task in a fast-paced environment
- Quickly adapt to new tasks, techniques, and strong attention to detail
- Willingness to contribute ideas, take ownership of and go beyond their responsibilities to ensure the success of the team
Other Qualifications
- Proficient in sales and customer service
- Customer service excellence
- Detailed-oriented and organized POS
- POS system, cash register
- MS Word, Excel
- Oracle SQL
- Food Safety certificate
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Barista leader
Real Fruit WoodBine
09.2021 - Current
Sales representative
8 décor design
12.2020 - 08.2021
Kitchen Supervisor
Reef
03.2020 - 02.2021
Nutrition Manager – Internship
Revera Forest Heights
01.2020 - 04.2020
Food service supervisor
Feta and Olives
04.2019 - 03.2020
Sales associate
Saigon Optical
03.2018 - 05.2019
BBA - Commerce
York University
Diploma of Nutrition and Food Service Management -
Conestoga College
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