VY DINH
Vancouver,BC
Summary
Passionate and adaptable worker committed to driving customer satisfaction and operational efficiency. Eager to contribute a proactive approach and dedication to team support while always keeping an eye on safety and quality standards.
Overview
3
3
years of professional experience
Work History
Customer Representative /Barista
Gong Cha
11.2019 - 11.2022
Greeted customers entering the store and responded promptly to customer needs.
Handled high customer volume daily, maintaining 100% satisfaction through problem-solving.
Reduced expired inventory by 30% through targeted customer recommendations.
Used POS system to enter orders, process payments and issue receipts.
Strong product knowledge, with expertise in over 70 drink options.
Efficiently managed work tasks to optimize workflow and meet store timings.
Education
Bachelor of Arts - Business Administration
Simon Fraser University
Burnaby, BC10.2024
Diploma - Business Administration
Capilano University
North Vancouver, BC08.2022
Skills
Customer Service
POS System Proficiency/ Order Accuracy
Time Management
Problem-Solving
Adaptability
Attention to Detail
Order Fulfillment
Safety Compliance
Punctuality and Reliability
Timeline
Customer Representative /Barista
Gong Cha
11.2019 - 11.2022
Bachelor of Arts - Business Administration
Simon Fraser University
Diploma - Business Administration
Capilano University
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