Vrutti Patel
Ottawa,ON
Summary
Administrative Assistant with over six years of experience providing high-level administrative and clerical support in hospital and healthcare environments. Experienced in supporting Patient Care Directors and leadership teams through meeting coordination, calendar management, committee support, and preparation of reports and presentations. Serves as a professional first point of contact for patients and staff, ensuring clear communication and efficient service delivery. Demonstrates strong attention to detail, confidentiality, and professionalism while consistently upholding hospital values of collaboration, accountability, innovation, and respect.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Prairie Mountain Health
Swan River, MB
12.2023 - 01.2026
- Provided administrative support to clinical and non-clinical hospital departments in a fast-paced healthcare environment.
- Managed patient registration, appointment scheduling, referrals, and follow-ups with a high level of accuracy
- Greeted patients and visitors professionally while ensuring confidentiality and compliance with privacy regulations
- Maintained electronic and paper medical records, ensuring timely and secure access for healthcare providers
- Coordinated communication between physicians, nursing staff, allied health professionals, and external facilities.
- Handled incoming and outgoing correspondence, including phone calls, emails, and faxes
- Assisted with hospital documentation, such as admissions, discharges, reports, and billing forms.
- Utilized hospital systems and Microsoft Office to prepare reports, schedules, and administrative documents.
- Prioritized workload effectively to meet deadlines, and support efficient departmental operations.
Medical Office Administrative Assistant
Zydus Hospital
Ahmedabad, Gujarat
11.2019 - 03.2023
- Coordinated communication between patients and healthcare providers effectively.
- Assisted in billing and insurance claims to ensure accurate reimbursements.
- Maintained inventory of medical supplies and ordered as necessary to support staff.
- Trained new administrative staff on office procedures and software applications.
- Processed payments from patients, including cash or credit card transactions.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Resolved any customer complaints promptly and effectively.
- Assisted with filing of documents related to patient care, such as lab results, doctor's notes, and other paperwork.
Education
Global Business Management - Business Administration And Management
Algonquin College
Ottawa, Ontario12-2024
MBA - Business Administration and Management
Gujarat University
Ahmedabad, Gujarat03-2023
BBA - Digital Business Management
Gujarat University
Ahmedabad, Gujarat05-2021
Skills
- Statistical data compilation and analysis
- Administrative data tracking and reporting
- Confidential information handling in strict environments
- Hospital administrative and clerical support
- Patient care director and leadership support
- Meeting, calendar, and committee coordination
- Professional report and presentation preparation
- First point of contact (patients and staff)
- Confidential records and information management
- Data collection and spreadsheet reporting
- Event, education, and logistics coordination
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Microsoft Teams & SharePoint
- Time management and multitasking in healthcare settings
- Email management and Office administration
Certification
Office Administration Certificate
Timeline
Administrative Assistant
Prairie Mountain Health
12.2023 - 01.2026
Medical Office Administrative Assistant
Zydus Hospital
11.2019 - 03.2023
Global Business Management - Business Administration And Management
Algonquin College
MBA - Business Administration and Management
Gujarat University
BBA - Digital Business Management
Gujarat University