Vrushali Tengse
Brampton
Summary
Experienced Loan Verification Analyst with a diverse experience in the financial services industry, portfolio management, customer service and health food industry. Sound understanding and knowledge of business administration and Microsoft Office methodologies and practices, Coaching, Sales, and Strategic Planning. Strong finance professional and innate team member with a post graduation in strategic management
Overview
15
15
years of professional experience
Work History
Loan Protection Plan Admin
National Money Mart
08.2022 - Current
- Managing & Monitoring insurance policies & contracts to allocate premium payments paid by insurance company to loan accounts.
- Collaborating & Assisting insurance vendor for reporting account standings, loan balances, amortization programs, & help with decision making for claim approvals.
- Analyzing credit reports with accuracy & liaise between vendor, internal departments & customers for effective conflict resolution.
- Assist accounting department with reconciliations & review ledger on periodic basis to ensure tallied accounts.
Loan Verification Analyst
National Money Mart
02.2019 - 07.2022
- Engaged in analyzing & verifying loan documentation to make calculated decisions adhering to company's legal policies and governance.
Customer Recovery Agent
National Money Mart
09.2017 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing specific customer requirements.
- Evaluated over 200 applications each day for determining financial stability & payment amortization for granting loans.
- Reported accurate records of customer transactions & resolved customer complaints.
Customer Service Coach
National Money Mart
06.2016 - 09.2017
- Trained & Mentored new hires in addressing client requirements by coaching in product knowledge, handling cash/safe and POS system.
- Established and maintained quality control standards by analyzing and evaluating training effectiveness and program outcomes.
- Worked with vendors & suppliers to customize courseware to accommodate their business needs & also built professional long term relationships.
Assistant Manager
Sangster’s Health Foods
11.2012 - 03.2016
- Supervised day-to-day operations of the store, monitored inventory to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences to meet performance, quality and service expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement to boost sales.
- Generated gross profit report to evaluate company's annual efficiency.
Analytics / Sr. Data Associate
CRISIL Global Research
08.2008 - 08.2011
- Sorted, compiled & verified accuracy of incoming reports along with development of data entry procedures to streamline data processing.
- Managed client portfolios across Europe, Middle East, and Africa. Generated detailed reports from collected data & informed stakeholders with reports for portfolio retention and analysis.
Education
Strategic Management
Centennial College
Toronto, ON04.2013
MBA - Business Administration and Management
University of Mumbai
Mumbai India06.2011
Skills
- Exceptional Communication skills with internal and external
- Clients in various mediums
- Managing back office aspects of multiple projects
- Strong customer service skills
- Well-developed interpersonal, verbal and written
- Communication skills; and a professional telephone manner to
- Effectively deal with the public
- Demonstrated ability to exercise good judgement, and strong
- Organizational skills to provide quality customer service within
- Established time constraints under minimal supervision
- Proficiency in
- MS Office and Microsoft dynamics
Timeline
Loan Protection Plan Admin
National Money Mart
08.2022 - Current
Loan Verification Analyst
National Money Mart
02.2019 - 07.2022
Customer Recovery Agent
National Money Mart
09.2017 - 02.2019
Customer Service Coach
National Money Mart
06.2016 - 09.2017
Assistant Manager
Sangster’s Health Foods
11.2012 - 03.2016
Analytics / Sr. Data Associate
CRISIL Global Research
08.2008 - 08.2011
Strategic Management
Centennial College
MBA - Business Administration and Management
University of Mumbai
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