Vrushali Marathe
Pickering,ON
Summary
Accomplished professional with a proven track record at HGS, excelling in customer service. Known for exceptional problem-solving abilities and a customer-centric approach, significantly enhancing customer satisfaction and operational efficiency. Skilled in teamwork and communication, adept at driving continuous improvement and sustainable outcomes.
Overview
16
16
years of professional experience
Work History
Customer Relations Associate (Shaw/Rogers)
HGS - Hinduja Global Solutions
08.2022 - 10.2024
- Specialized in end-to-end consumer support, including activations, billing, order fulfillment, and guiding customers through home internet and cable services for Shaw / Rogers.
- Assisted customers with new deals, signing new plans, explaining billing details, and providing step-by-step payment guidance.
- Known for a customer-centric approach, strong problem-solving skills, and the ability to simplify complex processes to enhance customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Championed process improvement initiatives that led to enhanced efficiency within the Customer Relations department.
Assistant Manager
Kirloskar Brothers
07.2015 - 07.2019
- Customer-Focused Administrative Professional with a strong background in HR support, operations management, and sustainability initiatives.
- Experienced in delivering exceptional administrative and customer service support across business locations.
- Skilled in managing onboarding processes, addressing employee inquiries, and coordinating effective internal and external communications.
- Proficient in organizing team-building activities, training sessions, and seminars to enhance collaboration and productivity.
- Committed to providing outstanding customer experiences, including guiding customers through processes, resolving inquiries, and ensuring satisfaction.
- Designed and implemented an innovative sustainability education program involving cross-departmental participation and prepared detailed reports to track key organizational metrics.
- Collaborated with manufacturing plants to gather sustainability data, conducted internal audits to ensure ISO compliance, and offered actionable recommendations to improve practices.
- Known for a customer-centric mindset, exceptional organizational skills, and the ability to manage multiple priorities while driving continuous improvement and sustainable outcomes.
Executive Administrative Assistant
Kirloskar Brothers
11.2010 - 07.2015
- Efficient and Customer-Focused Administrative Professional with extensive experience in supporting organizational operations and executive leadership.
- Proficient in providing comprehensive administrative support across various departments, ensuring seamless coordination and productivity.
- Managed the calendar of the Vice President, coordinated team-wide meetings, and facilitated communication between department employees and factory teams.
- Skilled in assisting executives with travel arrangements, expense submissions, and other critical tasks, ensuring smooth operations at the leadership level.
- Experienced in preparing and issuing contracts for new dealers and renewing agreements with existing partners, demonstrating attention to detail and commitment to fostering strong professional relationships.
- Recognized for organizational expertise, multitasking abilities, and a proactive approach to problem-solving.
- Dedicated to delivering excellent administrative and customer service support while contributing to the overall efficiency of the organization.
Human Resources Coordinator
Ventura India
10.2008 - 11.2010
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained & updated records for all personnel, including records management, attendance, absenteeism. Managed /processed employee data in HRIS from Orientation through separation.
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards.
Education
Master of Personnel Management - Human Resources Management
Savitribai Phule Pune University
Pune, India06-2008
Bachelor of Commerce - Accounting And Finance
Savitribai Phule Pune University
Pune, India06-2006
Skills
- Call center experience
- Complaint handling
- CRM software
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- MS office
Languages
English
Full Professional
Marathi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Relations Associate (Shaw/Rogers)
HGS - Hinduja Global Solutions
08.2022 - 10.2024
Assistant Manager
Kirloskar Brothers
07.2015 - 07.2019
Executive Administrative Assistant
Kirloskar Brothers
11.2010 - 07.2015
Human Resources Coordinator
Ventura India
10.2008 - 11.2010
Master of Personnel Management - Human Resources Management
Savitribai Phule Pune University
Bachelor of Commerce - Accounting And Finance
Savitribai Phule Pune University
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