Vrushali Limbachiya
North York,Ontario
Summary
Diversely Skilled Technical Analyst with 3 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.
Overview
5
5
years of professional experience
Work History
Dispatcher
Paragon Security
12.2021 - Current
- Dispatch Security Guards to incidents, requests for assistance, emergencies, etc. Log details of radio transmission, telephone calls, and verbal instructions
- Respond to client, guards and internal service inquiries.
- maintain and provide all reports as required by the scheduling system and keep the database updated with personnel information as required.
- Document events and actions within the internal records management system software
- Operated multi-line telephone system, prioritized calls, and initiated appropriate action based on incident type and importance.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Technical Support Associate
Kotak Mahindra Bank
03.2020 - 05.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Promoted efficiency among departments with prompt resolution of system issues.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Handled inbound and outbound calls, assisting customers with product inquiries, order placement, and issue resolution.
- Utilized CRM systems to log and track customer interactions, ensuring accurate documentation of customer interactions and follow-up actions.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Received an average 85% customer satisfaction rating to date, 15% higher than thecompany average.
- Collaborated with cross-functional teams to resolve complex critical issues and coordinate progress with clients and other internal members.
Customer Service Representative
Jio Center
09.2018 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved billing disputes, processed refunds, and handled customer complaints with a focus on maintaining customer loyalty and satisfaction.
- Provided training and guidance to new customer support representatives to ensure consistent service quality.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Associate of Applied Science - Chemical Lab Technician
Seneca College of Applied Arts And Technology
North York, ON12.2022
Bachelor of Science - Microbiology
Gujarat University
Ahmedabad, India04.2020
Skills
- Customer Communication and Empathy
- Collaborative Team Player
- Support End-Users
- Computer System Maintenance
- Tracking and Documentation
- Hardware and Software Configuration
- Resolve Technical Problems
- Organizational Skills
- Diagnosing Failures
- Data Collection
Timeline
Dispatcher
Paragon Security
12.2021 - Current
Technical Support Associate
Kotak Mahindra Bank
03.2020 - 05.2021
Customer Service Representative
Jio Center
09.2018 - 09.2020
Associate of Applied Science - Chemical Lab Technician
Seneca College of Applied Arts And Technology
Bachelor of Science - Microbiology
Gujarat University
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