VRUSHAL CHOTALIYA
SCARBOROUGH,ON
Summary
- Skilled Debt collections officer with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Financial Customer Service Representative
SCARBOROUGH
SCARBOROUGH, ON
03.2022 - Current
- Identified accounts with overdue payments and found solutions to help bring loan to current status
- Arranged for repayment or established repayment schedules based on customers' financial situations
- Answered customer questions regarding accounts
- Increased collection of outstanding payments within personal finance department as individual contributor in collections process
CANADA POST SUPERVISOR AND CLERK
CANADA POST
Calgary, ALBERTA
07.2021 - 02.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email or in-person to provide information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Managed tax drawers, resolved variances and filed company receipts.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Monitored usage of canada post supplies and contacted vendors to place new orders for replenishment.
ADVANTMED
INSURANCE CLAIMS VERIFIER
ahmedabad
01.2019 - 01.2021
- ADVANTMED
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Determined appropriateness of payers to protect organization and minimize risk.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Maintained high standards of customer service by building relationships with clients.
Education
01.2021 - 01.2022
BACHELORS - CIVIL ENGINEERING
01.2017 - 01.2020
Skills
Microsoft Excelundefined
Timeline
Financial Customer Service Representative - SCARBOROUGH
03.2022 - Current
CANADA POST SUPERVISOR AND CLERK - CANADA POST
07.2021 - 02.2022
CANADORE COLLEGE - ,
01.2021 - 01.2022
ADVANTMED - INSURANCE CLAIMS VERIFIER
01.2019 - 01.2021
KALOL INSTITUTE oF TECHNOLOGY - BACHELORS, CIVIL ENGINEERING
01.2017 - 01.2020
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