Vrunda Parekh
Technical Support Specialist
Kitchener,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched Technical support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Technical Support
Good To Great - Roger Communication
02.2024 - Current
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Installed and provided technical support for equipment.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new desktop systems and migrated data to new machines.
- Maintained detailed records of all help desk interactions, using them to identify trends and recurring issues for further investigation.
- Use Active Directory for user account issue
- Installed and configured operating systems and applications.
Customer Service Representative/Beauty Specialist
Shoppers Drug Mart
06.2023 - 01.2024
- I excel in providing exceptional service by addressing customer inquiries, resolving issues, and offering tailored beauty solutions
- My responsibilities include delivering personalized consultations and product recommendations and ensuring a seamless customer experience to enhance satisfaction and brand loyalty.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Burrito Boyzz
03.2023 - 06.2023
- Elevated customer satisfaction by seamlessly integrating beauty expertise into customer service, resulting in positive feedback and increased brand loyalty
- Demonstrated proficiency in the Optimum PC app, leveraging technical knowledge to aid customers in understanding and optimizing its functionalities
- Successfully resolved diverse customer inquiries, showcasing solid problem-solving skills and contributing to a high standard of service delivery
- Fostered a customer-centric approach, combining effective communication and adaptability to tailor beauty solutions to individual needs
- Proactively contribute to the organization's commitment to employee growth by continuously enhancing skills and staying abreast of industry trends, reflecting a dedication to professional development.
Customer Service / Technical Support Representative
Shoppers Drug Mart
12.2022 - 03.2023
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
Education
Post graduation in Computer Application Development -
Conestoga college
Post graduation in Business' Analytics - undefined
Conestoga college
Bachelors' in Information Technology (IT) - undefined
Charusat University
Timeline
Technical Support
Good To Great - Roger Communication
02.2024 - Current
Customer Service Representative/Beauty Specialist
Shoppers Drug Mart
06.2023 - 01.2024
Cashier
Burrito Boyzz
03.2023 - 06.2023
Customer Service / Technical Support Representative
Shoppers Drug Mart
12.2022 - 03.2023
Post graduation in Computer Application Development -
Conestoga college
Post graduation in Business' Analytics - undefined
Conestoga college
Bachelors' in Information Technology (IT) - undefined
Charusat University
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