Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Vriti Arora

Mississauga,Canada

Summary

Detail-oriented HR Professional with 3+ years of combined experience in customer service, administration, and team coordination. Proven expertise in managing client relations (VLCC), administrative workflows (IshKriti Chocolates). WHMIS and Kick-off-certified with strong skills in scheduling, documentation, and conflict resolution.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. I am currently pursuing HR Management at George Brown College.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant | Customer Associate

Ishkriti
01.2023 - 12.2024
  • Managed 30+ daily customer queries via phone, email, and social media, improving response time by 25%.
  • Prepared weekly sales and inventory reports for management, ensuring 100% accuracy in documentation.
  • Scheduled appointments for corporate clients and internal teams, optimizing calendar efficiency.
  • Processed orders and coordinated promotions, contributing to a 15% increase in seasonal sales.
  • Maintained customer databases and resolved complaints, achieving a 95% satisfaction rate.

Cosmetologist & Client Advisor

VLCC
01.2018 - 01.2019
  • Managed appointments, consultations, and personalized services for diverse clients, enhancing client satisfaction and retention.
  • Demonstrated effective communication and organizational skills to coordinate schedules and maintain client records.
  • Worked in a team-oriented environment to meet service goals and uphold professional standards.
  • Developed a deep understanding of customer needs, contributing to improved service delivery and brand loyalty.
  • Trained new interns on service procedures and client interaction etiquette, showcasing leadership capabilities.

Education

Bachelor of Commerce -

Delhi University
04.2023

Advanced diploma - cosmetology and professional makeup

VLCC Institute NCR
11.2020

Skills

  • Data Analysis
  • Advance Microsoft Office
  • Reporting and Time Management
  • Computer proficiency
  • Sales force
  • Team Management and Leadership
  • Customer Relationship Management
  • Business Communication
  • Multitasking and Quick Learner
  • Public and Organization skills
  • Problem Solving and Critical Thinking
  • Conflict Resolution
  • Planning and Execution
  • Regulatory Compliance
  • Networking
  • Credit Risk Assessment
  • Customer Engagement
  • Team Building

Certification

  • Kick-off collaboration tool
  • WHMIS (workplace safety)

Languages

English
Hindi

Timeline

Administrative Assistant | Customer Associate

Ishkriti
01.2023 - 12.2024

Cosmetologist & Client Advisor

VLCC
01.2018 - 01.2019

Advanced diploma - cosmetology and professional makeup

VLCC Institute NCR

Bachelor of Commerce -

Delhi University

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Vriti Arora