Vrishabh Malviya

Provided excellent customer service, addressing passenger inquiries, concerns, and ensuring a positive experience throughout the ride.

Effectively resolved issues and conflicts, providing solutions to any challenges that arose during rides.

Received consistently positive ratings and reviews from passengers for professionalism, friendliness, and reliability.

Adapt to flexible work hours to accommodate peak demand periods and maximize earnings.

Works in compliance with the occupational health and safety legislation

Knows, understands and follows safe work practices and procedures

Healthcare Management Client is into healthcare solutions for safe, secure, and efficient care.

Responsibilities:

● Understanding the application’s existing data model and modifying the same to include new Sales processes.

● Configuring the Salesforce CPQ to generate quotes, configure products, discount schedules, Quote terms, price book management.

● Worked on Org Migration

● Worked on CPQ Implementation: Price Rule, Product Rule and Guided Selling and Some Plugins

● Assign permission sets and profile changes to maintain security and provide CPQ permissions.

● Created flows, validation rules, product rules and price rules as per requirement given.

Unit testing, Jira updates and configuration workbook management

CPQ process for Data Intelligence Company Client is into the business of digital intelligence, virtualization and masking. They work on data friction to accelerate innovation.

Responsibilities:

● Understanding the application’s existing data model and modifying the same to include new Sales processes.

● Configuring the Salesforce CPQ to generate quotes, configure products, discount schedules, Quote terms, price book management.

● Assign permission sets and profile changes to maintain security and provide CPQ permissions.

● Created flows, validation rules, product rules and price rules as per requirement given.

● Modified Quote Calculator plugin for page security plugin merge and POT calculations

● Unit testing, Jira updates and configuration workbook management

Assists in the recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets.

Communicates with all shifts on day to day operations and critical areas of focus.

Provided excellent customer service, addressing Customer inquiries, concerns, and ensuring a positive experience throughout the Shift.

Manages team member scheduling to ensure adequate coverage on all shifts.

Ensures high standards of guest experience are maintained.

Assists the Restaurant Manager in planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labour costs in the restaurant.

Responsible for daily cash procedures and assists with financial reporting.

Leads by example and demonstrates the importance of treating every team member and guest with respect.

Assists the Restaurant Manager in recruitment and retention strategies.

Reacts immediately to issues requiring attention during the shift
and Provides ongoing, specific direction to team members.

Responds to guest in a friendly manner while maintaining an appropriate sense of urgency.

Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance
(positive or negative)

Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is
clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.

Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product
knowledge.

Follows all Operations standards and guidelines for preparation of products according to training and instructional
materials provided.

Communicates showcase and product needs to ensure proper product availability for guests.