VRINDA SHARMA
Vancouver,BC
Summary
I am goal-oriented person looking to work at a place where I can practice and develop my communication and interpersonal skills. And always eager to acquire new knowledge and grow skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
Pay2Day Loans
09.2022 - Current
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
Team Lead
Quiznos
06.2021 - 06.2022
- Leading the team of 4 employees and achieving daily goals
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
Security Officer
Fusion Security
01.2020 - 12.2021
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Security Officer
Cynergy Security
04.2019 - 01.2020
- Reviewed camera and system feeds and alerted respondents regarding discrepancies
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Cashier
Tim hortons
09.2018 - 03.2019
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Kwantlen Polytechnic University
Surrey, BC09.2020
Skills
- Highly efficient with computer and technology
- Customer service and salesperson
- Detail oriented
- Multi-tasking
- Business writing
- Microsoft office suite and Microsoft teams, Adobe, Zoom
- Staff training and motivation
- Quantitative skills
- Conflict resolution
- Service desk support
- Organizational skills
Languages
English
Punjabi
Timeline
Financial Services Representative
Pay2Day Loans
09.2022 - Current
Team Lead
Quiznos
06.2021 - 06.2022
Security Officer
Fusion Security
01.2020 - 12.2021
Security Officer
Cynergy Security
04.2019 - 01.2020
Cashier
Tim hortons
09.2018 - 03.2019
High School Diploma -
Kwantlen Polytechnic University
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